Trevor Begley

Experience

• 

  AST Computers

  Jan 1995 - Jan 1997

  PC repair Technician
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  Dell

  Sept 1997 - Sept 1999

  Software & Hardware test Technician

  My role as Software Engineer included: -• Responsibility for a team of Technicians.• Responsible for full validation of new Software on Dell systems to ensure the customer gets the best Quality Software.• Act as point of contact for Project Managers, giving regular project status and dealing with Technical issues.• Track Software projects from beginning to completion.• Responsible for resource allocation and calculation of project duration.• Troubleshoot issues. Identify their severity and drive a resolution.• Act as an escalation point for factory/field issues, root cause these.• Track quality of software projects through issue tracker database.• Create and amend ISO Procedures.• Link with Quality for issue resolution.• Provide on call support to all factory software related issues. Show less

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  SCI

  Sept 2000 - Jan 2002

  Quailty Control Rep

  My role as Quailty Control Rep included: -• Tracking and logging of faulty PCB assembly from customers manufacturing site • Act as an escalation point for factory/field issues, root cause these.• Complete first level analysis of faulty PCB assembly before return to manufacturing site• Troubleshoot issues. Identify their severity and drive a resolution.• Track quality of materials through issue tracker database.• Provide on call support to all factory manufacturing related issues. Show less

• 

  Virgin Media Ireland

  Sept 2003 - now

  Responsibilities: • Carry out regular field audits covering all aspects of network activities, including Installations, Service, Disconnections and Network Maintenance.• Be the direct liaison for 3rd party contractors to insure a smooth and timely completion of all works.• To interact directly with customers, and establish their view of Virgin Media service. • Deployment of practices and procedures for newly deployed technologies in Virgin Media networks.• Work directly with the local Field Operations team to support all aspects of the Virgin Media network.• Maintaining the skills and H&S report matrix.Other responsibilities outside my current role:• I report and control stock movement of all CPE and active devices for Field Op Technicians • I control the movement and compliance of 100% CPE returns from maintenance/service Techs• I am 1st level IT support for the Mobile phone units currently used by Field Operatives. Show less

  • Health And Safety Officer

    Feb 2024 - now

  • Quality Control Technician

    Sept 2003 - Feb 2024