Kris Appadoo

Experience

• 

  Kerzner International

  Nov 2004 - Sept 2005

  Reservation Agent & Trainee HR Management Clerk

  - Liaised with potential clients while proactively marketing and selling reservations to rooms at five different hotels- Fully responsible for the sales and marketing for the European market and French market by tour operators- Conducted administrative and clerical duties including staff payroll and ensuring health and safety procedures are fully adhered to within the resort

• 

  Marks and Spencer

  Jan 2005 - Jan 2007

  Floor Manager

  - Planned teams and rotas, supervised and motivated staff and oversaw all aspects of shift management- Monitored and handled CCTV, liaised effectively with customers while providing outstanding service at all times - Fully responsible for cash security, cashing up at the close of business and ensuring that checkouts always have sufficient funds

• 

  Travel Centre (Clapham) Ltd., UK

  Jan 2007 - Mar 2013

  Assistant Manager

  - Developed and successfully implemented organisational changes resulting in a 50% reduction of paper and reducing labour costs by 25%- Played a key role in planning, designing and implementing an innovative and efficient Amadeus booking and ticketing system- Oversaw all aspects of the daily management of the office, including managing the online and sub-agents booking systems - Supervised, led and motivated staff by maintaining excellent communication channels, conducting appraisals and ensuring they have the skills and tools to perform their individual jobs effectively - Provided comprehensive training to colleagues and partners regarding various travel standards and processes- Demonstrated strong analytical and problem-solving capabilities while assisting with IT server and PC maintenance Voir moins

• 

  Business Financials Ltd., UK

  Jan 2009 - Jan 2013

  Business Advisor (Part-Time)

  - Developed positive and professional relationships with clients while establishing and strengthening a highly valuable client database - Contributed towards developing and implementing improved management procedures and processes to ensure better and more consistent service throughout the business- Analysed company financial information and played a key role in developing budgets, targets and long-term strategies

• 

  London Studies Ltd., UK

  Jan 2009 - Jan 2011

  Managing Director

  - Provided specialist education and training to foreign students to assist with gaining access to colleges and Universities throughout the UK- Dealt with all aspects of client relations and sales management, together with detailed financial control and reporting

• 

  Research, Innovation and Cooperation Enterprise Ltd., UK

  Jan 2011 - Jan 2013

  Director

  - Co-founded and developed a company with the primary motivation of creating and distributing iron-fortified rice to improve health, development and lifestyle throughout the developing world

• 

  Vikron Services Ltd., MRU

  Jan 2013 - Jan 2015

  Manager

  Vikron Services Ltd is an outsourcing company that helps a UK based tour operator achieve high performance by assuming responsibility for many key processes including reservations. Our young and dynamic team strives to provide customers with the best booking services. We supersede in providing, mainly West Africa & Mauritius, airline tickets to our valuable clientele.

• 

  University of Technology Mauritius

  Jan 2015 - Jan 2015

  Tourism and Hospitality Management Lecturer - Part Time

  School of Sustainable Development and Tourism

• 

  Novate Services Ltd

  Mar 2015 - now

  Manager & Trainer
• 

  Agoda

  Jan 2016 - Jan 2018

  Market Manager - Indian Ocean
• 

  Expedia Group

  Jan 2018 - Jan 2019

  Market Manager
• 

  Mauritius.com

  Jan 2019 - now

  Chief Operating Officer
• 

  Vikron Services

  Jan 2019 - now

  Managing Director | Head of Business Development