Danica H.

Experience

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  The Ballard Inn and Restaurant

  Feb 2012 - May 2013

  Front Desk Supervisor
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  US Navy

  May 2013 - Jul 2019

  Work Center Team Lead (Aviation Support Equipment Technician) - HM-15/USS John C. Stennis

  - Directed day-to-day operations and maintenance scheduling for $1M+ inventory, ensuring a 98% readiness rate.- Led and mentored a six-person team, fostering efficient teamwork and operations.- Participated in DMAIC events, contributing to continuous process improvement through project planning, requirements definition, and execution.- Developed project plans, defined requirements, scheduled and led team meetings, generated and maintained standard project documentation, and communicated project progress to stakeholders. Show less

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  Walgreens

  Jun 2019 - Nov 2020

  - Maintained strict adherence to regulatory guidelines and ensured meticulous data entry within complex pharmaceutical systems.- Processed third-party claims accurately and efficiently, demonstrating financial acumen and attention to detail within a fast-paced environment.- Managed prescription fulfillment process, ensuring efficiency and accuracy in a time sensitive environment. - Managed daily store operations ensuring smooth operations.- Ensured timely completion of tasks including price changes, order processing, and inventory management.

  • Certified Pharmacy Technician

    Jun 2019 - Nov 2020

  • Assistant Store Manager (Trainee)

    Jun 2019 - Nov 2019
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  K·Coe Isom

  Dec 2020 - Dec 2021

  Scheduling Coordinator

  - Managed project workflows and staff schedules, optimizing efficiency for a multi-state accounting firm.- Collaborated with market leaders to define project scope, identify resources, and assign staff appropriately.- Oversaw front desk operations, including client reception, phone management, and administrative support, maintaining a professional and organized environment.

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  Walgreens

  Nov 2021 - Sept 2022

  CPHT

  - Maintained strict adherence to regulatory guidelines and ensured meticulous data entry within complex pharmaceutical systems.- Processed third-party claims accurately and efficiently, demonstrating financial acumen and attention to detail within a fast-paced environment.- Managed prescription fulfillment process, ensuring efficiency and accuracy in a time sensitive environment.

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  Privvy Modern Health

  Jun 2022 - May 2023

  - Scheduled patient appointments for an infusion clinic and medspa, optimizing staff and provider availability.- Developed and implemented operational policies, procedures, and guidelines.- Oversaw medspa operations ensuring smooth daily functioning.- Managed and maintained inventory ensuring optimal resource allocation and readiness.

  • Administrative Coordinator/ Back Office Manager

    Sept 2022 - May 2023

  • Receptionist

    Jun 2022 - May 2023
• 

  California State University, Chico

  Feb 2023 - May 2023

  Instructional Student Assistant

  - Assisted faculty with grading of assignments.- Assist with in class assignments as needed.

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  C4 LEADERS

  Apr 2023 - Aug 2023

  Marketing Intern

  - Designed and produced engaging event flyers, contributing to increased event attendance and visibility.- Collaborated directly with the non-profit President to develop and implement comprehensive marketing campaigns, aligning with organizational goals.- Managed all social media accounts, implementing strategies that increased followed and strengthened online presence. - Assisted in the coordination and execution of public relations and media events, contributing to enhanced brand visibility. Show less

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  Urban Design

  May 2023 - Sept 2023

  Marketing Coordinator & Service Scheduler

  - Created and managed impactful brand content across multiple platforms, including social media, print, and online channels, ensuring consistent messaging and brand identity.- Streamlined project completion by efficiently researching and acquiring necessary parts for troubleshooting initiatives.- Coordinated complex scheduling for technicians, ensuring projects were completed on time.

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  ClockShark

  Nov 2023 - Apr 2024

  Customer Support Representative

  - Engaged in live chats and phone calls to deliver exceptional service and guidance to customers and prospects.- Guided customers through product set up feature utilization. - Troubleshooted issues related to third party integrations.- Collaborated with account managers and sales teams to ensure ongoing success.

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  Work Truck Solutions

  May 2024 - now

  - Manage customer onboarding, training, account management, and support cases across multiple accounts.- Summarize account status, identify challenges and opportunities for improvement.- Conduct regular site audits to ensure customers receive a uniform buying experience and make link recommendations to improve customer experience, improve SEO, and increase site traffic.- Assess customer web presence and assist with recommendations for improvement.- Serve as the primary point of contact, ensuring consistent communication and timely resolution of concerns. Show less

  • Customer Success Manager 2

    Jan 2025 - now

  • Customer Success Manager 1

    May 2024 - Jan 2025
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  Catchafire

  Jul 2024 - Aug 2024

  Volunteer Social Media Marketing Freelancer

  - Developed and executed impactful content strategies for non-profit organizations, significantly increasing audience engagement and awareness.- Managed content calendars, oversaw the development of compelling graphics and persuasive copy to ensure consistent brand messaging. - Created highly engaging marketing campaigns, driving growth, and fostering connections.