Brent Hill

Experience

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  SAIC

  Jun 2011 - Jan 2012

  Intern

  •Pre-approved project energy rebate applications for businesses that were replacing old lighting fixtures with new more energy efficient types •Assisted engineers and trade allies on specific lamp and ballast combinations that would work best to maximize their energy savings•Calculated kilo-watt hour savings and issued rebate incentives based on the equipment used •Assisted program manager with market strategy for energy rebate programs specific to customers’ geographic location Show less

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  Brainlab

  Jun 2012 - Oct 2015

  Application Consultant

  • Managed multi-state territory of OK and AR and traveled often to support regional team in TX, LA, and MS.• Supported and trained surgeons, OR personnel, Radiology (CT and MRI), Central Sterile Processing, Biomedical & Technology personnel, on the proper use of Image Guided Surgery Equipment.• Lead new and existing product installations by establishing software and hardware functionality.• Maintained territory by regularly scheduling site visits for preventative maintenance, corrective maintenance, installations, equipment calibrations, RMA’s, and inventory checks.• Experience repairing electro-mechanical hardware and software components including but not limited to infrared cameras, monitors, motherboards, graphics cards, HDD, RAM, power supplies, internal and external cabling, BIOS troubleshooting, PC reimaging, application installations, and PACS network troubleshooting.• Interpreted and serviced medical imaging devices such as CT, MRI, and DICOM data.• Communicated with customers to ensure resolution and proper follow-up, to maintain customer satisfaction.• Coordinated scheduling with regional team for new system installations, repairs, service coverage, training, and other service responsibilities.• Submitted product feedback, new product ideas, and complaints.• Kept up to date on administrative responsibilities which included maintaining customer service logs, internal service documentation, ordering of spare parts, return of materials, etc.• Maintained a thorough understanding of Root-Cause-Analysis and related Corrective and Preventive Actions (CAPA).Accomplishments:• Identified sales lead which resulted in the upgrade of an 8-year-old device with a sales value of $153k.• Closed a 5-year service contract worth a $198,000.• Closed a 1-year service agreement for $62,000.• Helped create an organization wide Electrical Safety Work Order Instruction, on a select three-man team, for the field service engineers. Show less

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  Stryker

  Oct 2015 - Feb 2017

  Associate Sales Representative

  • Manage Oklahoma City market by supporting sales for existing customers & acquiring new customers through successful sales for the Stryker Craniomaxillofacial (CMF) product line,• Promote products to surgeons and healthcare professionals, increased sales within a sales team by pursuing existing and new accounts.• Multi-task and prioritize meetings, surgeries, sales targeting, analytics, budgeting, billing, timelines, and marketing regularly.• Provide on-site product expertise to Oral, Plastic, ENT, Neuro, & Oculoplastic surgeons & OR staff before, during, and ¬after surgical procedures.• Provide clinical and technical knowledge of implants and instrumentation while assisting with proper anatomical placement & fixation of products.Accomplishments:• Achieved $1,300,000 million yearly sales quota.• Converted competitor business to acquire new account for neurosurgery products, anticipated annual revenue of $80,000-$120,000.• Completed Stryker School of Business three semester course which included Business Acumen, Healthcare Economics, and Negotiations. Show less

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  Intuitive

  Apr 2017 - now

  •da Vinci® Surgical technical expert across all system platforms•Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer. •Autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability. •Use discretion and independent judgment when assessing the functionality and Repairing Intuitive Surgical products. •Identify, make recommendations, and or provide feedback to Product Support and Product Engineering on Product or process enhancements that addresses customer concerns. •Use discretion and independent judgment when assessing customer training needs with respect to technical training in an Operating Room environment, and provide both technical training and or technical support as required. •Independently manage all administrative duties of role which include but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, Fleet Vehicle Maintenance, System Configurations, and data in Call Escalation database. Show less

  • Technical Support Engineer 4

    Mar 2024 - now

  • Technical Support Engineer III

    Jul 2022 - Apr 2024

  • Technical Support Engineer II

    Apr 2021 - Jul 2022

  • Technical Support Associate II

    Oct 2019 - Mar 2021

  • Field Service Engineer II

    Apr 2017 - Oct 2019