Rishabh Sharrma

Experience

• 

  Concentrix

  Nov 2014 - Jul 2016

  Senior Executive

  Customer Experience. North America (NA). Amazon

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  IndiaMART InterMESH Limited

  Jun 2017 - Apr 2018

  Relationship Manager

  India's Largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform to Small & Medium Business, as well as Individuals.•Portfolio Management•Sharing updates about Promotions/Deals.•Act as a business consultant to the client, suggesting & recommending suitable services.•Developing marketing strategies and improvement and enhancement of marketing material for Data Center Services. •Manage multiple clients and their online Business Catalogs simultaneously.•Ensure operational issues raised by sellers are being addressed up to clients satisfaction.•To coordinate cross functionally to get the sellers resolved within the agreed timelinesCustomer Experience. Account Management. Business-to-Business (B2B). Subscription Model. Show less

• 

  Info Edge India Ltd

  May 2018 - Jul 2023

  -Developed and implemented strategy for business revenue to maximize growth opportunities strengthen market share and maximum customer retention.-Provided strategic leadership to the team for achieving quarterly and annual sales targets and targeted market share in the portfolio.Consultative accounts management-Responsible for enhancing revenue, within existing and new clients, through continuous client engagement and optimization of product mix.-Developed and nurtured deep relationships with leadership and key stakeholders of assigned business and formulated plan to ensure business growth.Drive change for excellence-Drive continuous improvement in Sales processes for benchmark client delivery and engagement through continuous revenue flow.-Built and strengthen market intelligence and sales analytics for identification of opportunities, effective client solutions and deal conversion.Be a brand ambassador -Provided strategic inputs and collaborated with product and delivery teams of product innovation and enhanced market opportunitiesStrategic Planning. Customer Experience. Employee Engagement. Team Building. Retention Management. Customer Success. Account Management. Business Development. Sales Strategy. Inside Sales. Negotiation. Renewal Retention. Up-Sell, Cross-Sell. Sales Processes. Subscription Model. Training. Process Improvement. Show less

  • Group Manager Sales

    Apr 2023 - Jul 2023

  • Manager Sales

    Apr 2022 - Mar 2023

  • Deputy Manager

    Apr 2021 - Mar 2022

  • Associate assistant manager

    Oct 2019 - Mar 2021

  • Senior executive

    May 2018 - Sept 2019
• 

  UpGrad Abroad

  Jul 2023 - Feb 2024

  Manager - Business Development
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  MobiKwik

  Feb 2024 - now

  Manager - Strategic Partnership & Alliances