Damien Rosier

Experience

• 

  Gema Group Pty Ltd

  Dec 2008 - Dec 2015

  Event Supervisor

  Successfully supervised events in Sydney, Canberra, the V8 Supercars in Tasmania, Bathurst, Gold Coast etc.

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  World Nomads

  Dec 2013 - Jan 2018

  Bilingual Emergency Assistance Case Manager

  Collaborate with Medical Assistance Department personnel to effectively work toward and direct medical case management assuring that the client receives quality assistance services.

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  Accident and Health International Pty Ltd

  Feb 2018 - Sept 2018

  Claims Consultant

  Responsible for reviewing a client's claim in order to determine whether or not they are covered under a policy and to evaluate the extent of a settlement that the insurance company must pay.

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  CommInsure

  Sept 2018 - Dec 2019

  Claims Manager

  Complete a highly detailed investigation of each claim in a timely manner and fully document the file with pertinent information

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  Avant Mutual

  Jan 2020 - Oct 2022

  Claims Acceptance Specialist

  Manage the claims acceptance functions and processes to ensure a professional, consistent and efficient claims acceptance service to Avant;

• 

  Queensland Treasury

  Nov 2022 - Apr 2023

  Senior Claims Officer

  Managing a diverse range of claims that comprise of common law personal injury including sensitiveclaims involving allegations of child abuse and general liability.

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  Eustralis Food

  May 2023 - Oct 2023

  Account Manager

  I am responsible for a multitude of tasks that shape the customer journey and drive business growth, primarily focusing on providing premium food products to professionals such as chefs, pastry chefs, and restauranteurs.New Business Development: I am responsible for developing new business opportunities while also maximising existing account relationships through identifying, pursuing, and securing new growth avenues.Account Management: I nurture and grow our existing client relationships, managing key accounts and strategically upselling and cross-selling our premium food products.Customer Service Excellence: I am committed to providing high-level customer service, promptly responding to client inquiries, resolving issues, and consistently exceeding customer expectations.Team Collaboration: I collaborate closely with our sales, marketing, and product development teams to enhance customer experience, increase client retention, and drive revenue growth.My passion for the food industry brought an extra layer of enthusiasm and knowledge to my role which continually tests and develops my high levels of self-motivation, adaptability, and proactive approach, allowing me to further refine my account management skills, business acumen, and customer service capabilities. Show less

• 

  Department of Agriculture and Fisheries (Queensland)

  Dec 2023 - now

  Project Officer A04 (Complaints Management)

   Develop and maintain a working knowledge of the Veterinary Surgeons Act 1936 (Qld) andVeterinary Surgeons Regulation 2016 (Qld) and Veterinary Surgeons Board (the Board) policies. Provide support to the Boards Registry team in the undertaking and management of consumercomplaint assessment protocols whilst maintaining confidentiality and transparency of process. Communicate with customers, including veterinary surgeons, veterinary premises owners/managersand complainants during the complaint process. Obtain and collate documentation relating to a complaint, for presentation to the Board at BoardMeetings, for assessment and/or misconduct hearings. Attend Board meetings, take minutes and communicate with Board members. Provide support to the Registry team in the registration of veterinary surgeons and approval ofveterinary premises including eligibility assessment, assessment of documentation, and creation ofdatabase entries and preparation of certificates. Provide support the Registry team in maintaining the database of the Register of VeterinarySurgeons and Specialists, and associated databases, in a timely manner ensuring integrity of dataand compliance with adopted protocols. Actively participate as part of a team to contribute to the delivery of high quality services byprioritising workloads, continually seeking improvements in administrative systems and processesand by leading by example. Provide support to the Registry team in managing the cash flows of the Board through maintainingand monitoring systems for the processing of all statutory fees, reconciling receipts and preparingfinancial reports on a monthly and annual basis. Provide a range of corporate support services including communications, generation ofcorrespondence and processing of Ministerial and Director-General briefing notes, eventcoordination, travel bookings, catering and record keeping. Show less