Louise Markham

Experience

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  Protel Technology, inc

  Jan 1992 - Jan 1996

  Sales Manager, Senior Sales Representative, Area Manager

  Management for North and South American Sales, Customer Service, and Sales Support teams.• Sales Manager included planning and implementation of sales strategy, sales model, promotions, forecasting, sales compensation, incentive programs, campaigns and training resulting in annual revenue attainment increasing from $3m to $5m.

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  Paradigm Technologies

  Jan 1996 - Jan 1998

  Director of Sales and Marketing

  Account Management and sales of Engineering Support Services and Printed Circuit Design software in Western United States and Canada.• Project Manager for Company website development to support online Business Development.• Subcontractor recruiter for printed circuit board design, fabrication and assembly services resulting in increased market share.

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  Microsoft

  Aug 1998 - Jul 2004

  Launched and managed pilot program called LOB (Line-of-business) “JumpStart” designed to Jump Start Microsoft’s new Solutions Selling focus helping customers identify business need and the development of software solutions using Microsoft front and back office applications.• Recruited, trained and managed 12 Business Development Marketing Representatives who profiled all US Corporate and Major Accounts to: Identify and document business decision makers and identify and qualify Line of Business opportunities to sell Microsoft solutions. Show less

  • Corporate Account Sales Representative (FTE)

    Mar 1999 - Jul 2004

  • Line of Business Program Manager, US Headquarter Sales (Consultant)

    Aug 1998 - Feb 1999
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  Microsoft

  Nov 2004 - Apr 2009

  New Program Development and Management, Instructional Design, Curriculum Management, worldwide recruiting, training, annual strategic program redesign, program evangelism, global stakeholder relationship management, ROB reporting and budget management $1.9m.• Designed, launched and managed an out-of-the-box global onboarding program called the New Hire Readiness Academy, that matched 7000 field facing new hires with a New Hire Advisor who delivered customized, training, coaching and support for around $600.00/head. • Achieved outstanding satisfaction scores: 4.4 (nSat 184), on a 5-point scale, in Fiscal Year 2006 progressively increasing to 4.5 (nSat 186) in Fiscal Year 2009 - the highest satisfaction score achieved for any Global Program in Microsoft’s Worldwide Readiness Organization. • Exceeded objectives with extraordinary results: 95% manager agreement that Advisor Program reduced time to competency and, 4.4 (out of 5) on all survey questions related to attainment of targeted hire skills and competencies. Show less

  • Sr. Global Program Manager, Worldwide Readiness, New Hire Academy (FTE)

    Jul 2005 - Apr 2009

  • Business Process Manager, Worldwide Readiness (Consultant)

    Nov 2004 - Jul 2005
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  Microsoft

  Sept 2009 - Jul 2012

  Program and Curriculum Management including: needs analysis, content selection, project management, stakeholder management, content development oversight, and delivery management.• Recommended retirement of 70% of available courses after extensive mining and analysis of Public Sector Services training consumption. This created budget allowance for development of more targeted, relevant training resulting in 30% compliance improvement.• Design and delivery of Public Sector Services PgM Bootcamp a three-day intensive Professional Skills training event designed to ensure the Services Program Manager role responsibilities are defined, understood, and executed similarly across all regions in the US. Show less Role and Discipline Specific Professional Skills Curriculum Management and Business Management including: Strategy, Instructional design, incubation, proof of concept and post mortem correction of error.• Needs assessment of overall Microsoft Marketing curriculum portfolio resulting in cancellation or retirement of 40% of course catalogue which led to more achievable scope, better quality, and improved consumption compliance as well as attainment of learning objectives.• Managed the transformation of Northwestern University’s Kellogg on Marketing one-week classroom training into a virtual, instructor-led modality. This work resulted in a projected reduction in cost by 90% and a projected increase in reach of 50% in Fiscal Year 2010 with and an estimated potential increase in reach of 500% in future years. Show less

  • Readiness Programs Manager, Public Sector Services (Consultant)

    Mar 2011 - Jul 2012

  • Readiness Program Manager, Worlewide Readiness “Compete” (Consultant)

    Jun 2010 - Mar 2011

  • Curriculum Program Manager, Worldwide Readiness "Cloud Day" (Consultant)

    Mar 2010 - Oct 2010

  • Marketing Profession Curriculum Manager, Worldwide Readiness (Consultant)

    Sept 2009 - Mar 2010
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  Microsoft

  Oct 2012 - Jun 2014

  Role and Discipline Specific Professional Skills Curriculum Management and Business Management for Microsoft’s Enterprise Services Readiness Organization.• Designed and launched Services University and Worldwide Readiness Engagement Model which increased overall efficiency by eliminating redundancies and usage of common resources across two independent readiness organizations. • Directed the development of Microsoft Services Engagement Manager and Microsoft Services Project Manager Role Excellence Training for Microsoft Services University resulting in clearer role definition and execution of these two roles across the company. • Tied Role Excellence Learning Objectives to Key Performance Objectives and designed employee and Manager surveys to capture impact on skill performance confidence as well as observable skill application. This resulted in better consumption compliance and endorsement and KPI attainment. Show less

  • Senior Business Program Manager, Microsoft Services University (FTE)

    Jan 2013 - Jun 2014

  • Curriculum Program Manager, Worldwide Readiness Compliance, (Consultant)

    Oct 2012 - Jan 2013
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  Microsoft

  Jan 2016 - Jan 2017

  Project Manager, Worldwide Public Sector, Incubation and Innovation (Consultant)

  Project Management for Trusted Technologies Incubation and Innovation team• Project Management activities including planning, definition, organization and execution of activities in support of various regulated industry customer proof of concept engagements for the purpose of Incubation and Innovation of new technologies for Microsoft Corporation (NDA).

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  Massage Envy Woodinville

  May 2018 - now

  Business Owner