Paul Wiggers

Experience

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  RLS Legal Solutions

  Nov 2005 - Sept 2006

  Operations Manager

  - Manage the day to day operations of digital imaging & printing operations.- Provide software and hardware tech support to both internal and external customers.- Supervise support staff during life cycle of all projects.- Develop and manage work schedules for hourly and salaried staff.

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  Bottini Fuel

  Dec 2006 - Mar 2010

  Technical Support Specialist

  - Provide technical support resolutions to users via phone or through remote software connection while ensuring proper maintenance of workstations, printers and peripherals.- Respond to user service requests expediently resolving trouble calls so as to maximize system uptime. - User profile administration including but not limited to Microsoft Active Directory and Exchange.- Rebuild and deploy new workstations and printers.- Install and configure application software.- Analyze and correct any network problems, including LAN and telephones. Show less

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  Chalet on The Hudson

  Jun 2010 - Dec 2013

  Bartender
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  Hudson River HealthCare, Inc. (HRHCare)

  Nov 2013 - May 2015

  Helpdesk Analyst

  - Provide software applications network support to 500+ on-site and off-site customers as part of a team of 7 analysts via phone or remote software connection using VNC or RDP.- Imaging, deployment, troubleshooting and repair of hardware including but not limited to PC’s.- Support eClinical Works Electronic Health Records software including but not limited to user account password and setup problems. - Manage Active Directory user accounts using Microsoft Remote Server Administration Tools.- Install and troubleshoot problems with Cisco Systems VPN Client.- Set up and resolve Windows 7 Remote Desktop Protocol server connectivity problems.- Use and support of MS Office 2003 – 2010.- Create and update Exchange user accounts using Microsoft Exchange Management Tools.- Configure as well as troubleshoot MS-Exchange user accounts for iOS and Android OS phones. Show less

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  DocuWare

  May 2015 - May 2017

  Software Support Analyst

  - Document issues and solutions in a complete and concise manner. - Increased product knowledge by reviewing documentation. - Resolve problems and supported issues raised by customers via phone, e-mail and web portal according to technical support procedures. - Develop and present solutions for product issues under the supervision of technical management.

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  Toshiba Business Solutions

  May 2017 - Apr 2018

  Systems Analyst

  - Install and configure various software applications for client systems- Troubleshoot and resolve technical problems for internal and external clients- Deploy and configure printing solutions in conjunction with multiple applications- Implement revisions and or additional processes for existing client solutions- Maintain database and system backups for internal department servers- Provide help desk support for customers

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  White Oak Commercial Finance

  May 2018 - now

  Network Administrator I

  Administrate and support corporate IT desktop operations using proven analytical and critical thinking skills to deliver proactive solutions. Dedicated to lead and to be led in order to deliver timely, optimal results. Serve as a resource and advisor on desktop support related issues resolution.Applications – Citrix, Azure, Microsoft 365, Manage Engine IT Management, ControlUp, ProfitStars - CLMS, EDI, DocuWare, VMware, HyperV, eClinical Works Electronic Health Records SystemPlatforms – Microsoft Windows, MS Windows Server , iOS, AndroidHardware- HP, Dell, IBM Desktops & Laptops, Toshiba Multifunction DevicesCertifications - Microsoft Azure Fundamentals Show less