Dustin Pallo

Experience

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  Circuit City

  Jan 2000 - Jun 2008

  Assistant Sales & Installation Manager

  • Car Electronics Installation Supervisor• Provided technical support for installers and technicians.• Monitored performance to assure all installations by employees were completed with the highest standards.• Performed installation procedures, focusing on the most difficult installation and troubleshooting.• Used hardware to interface with interface with and troubleshoot network/bus systems such as CAN and OBD-II protocols.• Directed inventory and store display maintenance.• Created schedule for the installation department and maximized shop efficiency.• Ordered and maintained installation components.• Helped develop and drive business plans. Show less

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  Rockwell Collins

  Jun 2008 - Jan 2011

  Aircraft Technician

  • Performed onboard maintenance as well as troubleshooting for IFE systems from multiple vendors.• Serviced Aircell (GOGO) Wireless Internet system for several airlines.• Tracked inventory at base as well as in field vans.• Responsible as Technician-In-Charge for shift.• Tracked ongoing issues with aircraft for follow­ up.• Completed Engineering Change Orders on various systems.

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  Thales

  Jan 2011 - Jun 2020

  • Provided advanced, second tier technical support and troubleshooting to airlines worldwide, supporting both Thales field teams and bases as well as direct customer support.• Deployed to the field to directly troubleshoot and correct difficult aircraft issues.• Created and updated documentation for new and existing systems and customers including Maintenance Manuals, Illustrated Parts Catalogues, Service Bulletins, and Service Information Letters.• Used Engineering Drawings and Wiring Schematics to troubleshoot both maintenance issues in the field and design problems in wiring harnesses.• In charge of creating and maintaining the active parts lists within Thales’ online maintenance and logistics solution for nearly two hundred configurations across multiple customers.• Created automated tools used by our teams worldwide to track and schedule preventative maintenance for multiple customers and bases worldwide.• Helped develop and deploy an issue tracking system (Jira) to be used by Thales Employees as well as directly by customers globally.• Performed BITE analysis for post-incident investigations as well as predictive maintenance analysis to determine and recommend for replacement system components likely to fail in the near future. Show less

  • Maintenance Support Specialist

    Oct 2015 - Jun 2020

  • Maintenance Controller

    Jan 2011 - Oct 2015
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  Swift Engineering

  Apr 2021 - now

  • Project Engineer UAS Maintenance and Integration

    Apr 2024 - now

  • UAS Aircraft Crew Chief

    Apr 2021 - Jul 2024