Issac Gonzalez

Experience

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  Rent-A-Center

  Nov 2015 - Dec 2016

  Assistant Manager

  -Directed 3 successful inventory audits biweekly by maintaining policies and procedures according to company standards-Managed 6 associates weekly for receiving and delivering shipment from the store, assigning daily task, scheduling deliveries, rearranging the sales floor, and ensuring efficient safe operation procedures-Oversee the store on a weekly basis to systematize procedures effectively when the main manager was absent

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  Banana Republic

  Mar 2018 - Aug 2018

  Sales Associate

  -Monitored over 150 guests and responded to customers satisfaction on a daily basis through shifts to maintain store standards-Operated cashier for full shifts accommodating over 150+ customer’s payments a day within a timely manner

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  Adobe

  Jul 2018 - Jan 2019

  Information Technology Specialist Intern

  -Support over 2,500 internal users at the tech cafe with varying issues on Macs, Windows, iOS, and Android devices using Remedy9 and ServiceNow ticketing systems-Re-Image & configure over 50 Mac/Windows computers weekly for new hires, refresh, and reclaims to Adobenet standard while maintaining inventory through Trello and internal sites-Solve +5 peripheral issue tickets weekly by troubleshooting monitor assemblies, printer setups, configuring desk phones, and docking station connections through user’s deskside requests-Provide technical support to 10-50 new employees on laptop and application issues during weekly new hire orientations Show less

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  UST Global

  Feb 2019 - now

  Information Technology Infrastructure Analyst @ Adobe

  - Handle end user issues on IT walk up counters, using SNOW ticketing system- Support biweekly new hire IT Orientations for a remarkable first day experience - Volunteered to facilitate and be spokes person of IT Orientation twice- Organize laptop repairs with Apple and Lenovo vendors- Provide deskside support - Provide remote support working from home during COVID-9 pandemic for end users- Re-image and enroll systems with Airwatch to ensure productivity and security for employees Show less