Issac Gonzalez

Issac Gonzalez

Assistant Manager

Followers of Issac Gonzalez317 followers
location of Issac GonzalezSan Jose, California, United States

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  • Timeline

  • About me

    Information Technology Infrastructure Analyst at UST Global

  • Education

    • Year Up

      2018 - 2019
      Information Technology

      Activities and Societies: Student Ambassador Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners nationwide. The program includes college-level courses, professional training and a six-month internship.-Completed coursework in IT Helpdesk Support, Business Communications, Advanced Excel, Public Speaking, and basics of Web Development-Received Business Plan Award (in recognition of entrepreneurship project)-Appointed Operations Manager, facilitated, and… Show more Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners nationwide. The program includes college-level courses, professional training and a six-month internship.-Completed coursework in IT Helpdesk Support, Business Communications, Advanced Excel, Public Speaking, and basics of Web Development-Received Business Plan Award (in recognition of entrepreneurship project)-Appointed Operations Manager, facilitated, and presented training for 40+ colleagues, thus gaining presentation, communication, leadership, and public speaking skills-Participated in Student Ambassador program to help endorse Year Up and its recruitments Show less

    • Foothill College

      2018 - 2019
    • Cogswell Polytechnical College

      2014 - 2016
      Game Design Art Digital Arts
  • Experience

    • Rent-A-Center

      Nov 2015 - Dec 2016
      Assistant Manager

      -Directed 3 successful inventory audits biweekly by maintaining policies and procedures according to company standards-Managed 6 associates weekly for receiving and delivering shipment from the store, assigning daily task, scheduling deliveries, rearranging the sales floor, and ensuring efficient safe operation procedures-Oversee the store on a weekly basis to systematize procedures effectively when the main manager was absent

    • Banana Republic

      Mar 2018 - Aug 2018
      Sales Associate

      -Monitored over 150 guests and responded to customers satisfaction on a daily basis through shifts to maintain store standards-Operated cashier for full shifts accommodating over 150+ customer’s payments a day within a timely manner

    • Adobe

      Jul 2018 - Jan 2019
      Information Technology Specialist Intern

      -Support over 2,500 internal users at the tech cafe with varying issues on Macs, Windows, iOS, and Android devices using Remedy9 and ServiceNow ticketing systems-Re-Image & configure over 50 Mac/Windows computers weekly for new hires, refresh, and reclaims to Adobenet standard while maintaining inventory through Trello and internal sites-Solve +5 peripheral issue tickets weekly by troubleshooting monitor assemblies, printer setups, configuring desk phones, and docking station connections through user’s deskside requests-Provide technical support to 10-50 new employees on laptop and application issues during weekly new hire orientations Show less

    • UST Global

      Feb 2019 - now
      Information Technology Infrastructure Analyst @ Adobe

      - Handle end user issues on IT walk up counters, using SNOW ticketing system- Support biweekly new hire IT Orientations for a remarkable first day experience - Volunteered to facilitate and be spokes person of IT Orientation twice- Organize laptop repairs with Apple and Lenovo vendors- Provide deskside support - Provide remote support working from home during COVID-9 pandemic for end users- Re-image and enroll systems with Airwatch to ensure productivity and security for employees Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Tour Guide

      Issued by Gilroy Gardens Family Theme Park on Sept 2013
      Gilroy Gardens Family Theme ParkAssociated with Issac Gonzalez
    • Wood Cutter

      Issued by Christmas Tree Field on Dec 2014
      Christmas Tree FieldAssociated with Issac Gonzalez