Mike Barbosa

Experience

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  ADP

  Jun 1991 - Mar 1996

  Teledata Operator

  Contacted customers for their payroll information on a daily basis which included helping set up company's new employee's tax information. Processed on average about 35 payrolls a day.Worked in both the Easy Pay and Auto Pay Plus formats for customers.Assisted with new customer set up and training.

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  OAKLAND A'S

  Mar 1996 - Sept 1997

  Diamond Vision

  I was the graphics operator for the Diamond Vision crew responsible for game statistics for the 1996 baseball seasonI was the still store operator for the 1997 season and was responsible for between innings promos and player pictures during the game. COLLEGE

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  Arch

  Jun 1998 - Feb 2003

  Wireless Sales Executive

  Responsible for managing and growing a territory of over a hundred plus strategic accounts in Northern California with annual revenue exceeding $250,000. Maintained existing accounts by handling all product training, customer service, up selling, presentations, billing, and contract negotiations.Extensive training in two way messaging products and wireless enterprise software solution.SIGNIFICANT ACCOMPLISHMENTS:Finished 2000 ranked #12 Strategic Account Managers in the U.S. Made Presidents Club based on rankings. Consistently exceeded monthly and quarterly goals in gross and advanced product sales in 2000 and 2001. Show less

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  SBC

  Mar 2003 - Sept 2005

  Network Consultant

  Meet with new and existing customers with regards to their business lines, DSL & T1 to the Internet, 1-800 Conferencing, IAS, and local and long distance calling plans to ensure customers on most cost efficient plans and services for their business. On site presentations of cost analysis for conversion for new customers to SBC local and long distance, data services including T1's and DSL, and business lines. Worked with internal account managers, account executives, and IT department assisting them in up selling in their existing customer modules.SIGNIFICANT ACCOMPLISHMENTS:Meet monthly revenue quota of $5,000 in new revenue that consisted of new business lines, long distance, PRI, T1, intra and inter lata calling plans in 2004. Meet or exceed weekly goal of 100 outbound calls to set up appointments with new customers in 2005.Monthly award for top sales performer in 2003. Show less

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  Iron Mountain

  Sept 2005 - Jan 2009

  Account Manager

  Managed existing customer base on four different lines of business:Records Management, Secure Shredding, Document Managed Services and Data Protection. Up sold existing customers that did not have all of Iron Mountain lines of business. Teamed with sales associates on educating potential customers on Iron Mountain services. Sell to B2B and Healthcare market.Negotiated contracts of various lengths and revenue amounts in existing territory. Advised customers on how to set up retention and destruction policies on non-existent or non-compliant programs. Performed quarterly business reviews and annual compliance records management surveys. Project Management: scoped, wrote, and proposed projects to customers.SIGNIFICANT ACCOMPLISHMENTS:Maintained 99% plus of existing business in assigned territory in 2006, 2007, & 2008.Stack ranking award for lead generation in 2007.Subject matter expert on Iron Mountains on line tools - IMConnect and Secure Sync.Exceeded annual quota of $200,000 revenue in territory in 2008. Show less

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  GRM

  Feb 2009 - Mar 2011

  Account Manager

  Managed existing customer base on four different lines of business:Records Management, Secure Shredding, Electronic Data Management and Data Protection. Identify opportunities for additional business within territory via outbound phone calling, and email blasts. Teamed with sales on educating potential customers on GRM services. Sell to B2B and Healthcare market.Negotiated contracts of various lengths and revenue amounts in existing territory. Advised customers on how to set up retention and destruction policies on non-existent or non-compliant programs. Project Management: scoped, wrote, and proposed projects to customers.SIGNIFICANT ACCOMPLISHMENTS:Maintained 98% plus of existing business in assigned territory in 2009, 2010.Scheduled training classes for over 200 customers on how to use GRM's on line web portal - eAccess in 2010. Primary Trainer for Northern California Market. Show less

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  Seagate Technology

  Oct 2011 - Jun 2017

  Sr Account Manager

  • Supply and demand analytics focusing on demand forecasting and accuracy, inventory management, logistics, inventory aging and collaborative planning with key customers. • Coordinated with cross-functional organizations; such as logistics, order management, finance, and planning to ensure customer’s demands are being met and executed. Identify and negotiate supply constraints with the customers regarding configuration, material and technical issues. Provide accurate and timely analysis on helping the customer reach their quarterly goals. Monitor backlog/supply/availability and pricing daily. • Managed Seagate enterprise business for cloud and corporate customers. Managed the creation and development for future growth and new business to the direct accounts. • Managed FY17 Revenue (July1, 2016 to June 30, 2017) $560M and shipped over 4.5M units.• Continuously managed the week over week volatility of customer forecasts, minimizing exposure to risk. • Team leader and coordinator on schedule internal/external calls, managed the weekly meeting with all internal members to discuss business status, forward planning, and providing initiatives to resolve issues and achieve goals. • Took lead on internal training and roll out of new GRS application for returns. Show less

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  Google

  Aug 2017 - Aug 2018

  Regional Demand Planner

  • Central point of contact for all supply chain matters for regional B2B and B2C partners.• Supply and demand analytics focusing on demand forecasting and accuracy, inventory management and replenishment, and logistics. • Coordinated with cross-functional organizations; such as sales account manager, sales operations, logistics, order management, global demand planner and supply planner to ensure customer’s demands are being met and executed. Provide accurate and timely analysis on helping the customer reach their monthly, quarterly, and annual goals. Monitor open orders, channel inventory, and GDC inventory availability daily. • Managed in Anaplan the sell in/sell out forecast accuracy across third-party retail partners. • Continuously managed the week over week volatility of customer forecasts, minimizing exposure to risk. • Team coordinator on weekly CPFR (Collaborative Planning Forecast, and Replenishment) calls. Managed the meeting with the different partners to discuss business status, forward planning, and providing initiatives to resolve issues and achieve goals. Show less

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  Equinix

  Aug 2018 - now

  Customer Success Manager - Global Accounts