Michelle McManus

Experience

• 

  Falcon Holidays

  Mar 2002 - May 2005

  Senior Sales Consultant

  • Retail sales of Package and Tailor – made holidays using Amadeus GDS.• Handling telephone & e-mail enquiries. Dealing with customer complaints.• To meet & exceed targets and maintain margins on a quarterly basis.• Administration & accounting. Invoicing & ticketing. Cash handling / daily banking.

• 

  JWTUSA - Part of the Falcon Group

  May 2005 - Feb 2007

  Long Haul Travel Specialist

  • Building tailor made package holidays to the USA & Canada.• Working with and loading nett airline contracts, Galileo GDS reservations & Fare build of nett fares for ticket issue.• Producing promotional flyers for display in retail agency’s.• Updating and loading rates in back office system Globetrack. • Handling telephone & e-mail enquiries. Dealing with customer complaints.• To meet & exceed targets and maintain margins on a monthly basis. Administration & accounting.

• 

  Club Travel

  Feb 2007 - Jun 2008

  Sales & Marketing Executive

  • Assisting in the implementation and training of the company booking engine including background support for both in-house and retail agents.• Agency Sales Support. Consolidated Flights Team Support.• Processing client’s complaints in a swift and amicable manner. • Sales Reports (both in-house and for outside agents) on a daily/weekly/monthly basis as required.• Organising regular promotional offers for in-house & outside retail agents.• Updating the retail agent’s website on a regular basis.• Arranging and promoting various advertising campaigns.• Composing the weekly company e-newsletter. Show less

• 

  Falcon Holidays

  Jun 2008 - Nov 2016

  • To work with my manager and jointly act upon & deliver our plan to achieve all in-house sales targets. • To achieve “Delivering to Expectations” on all retail KPI’s • Jointly follow an agreed plan to follow-up/to improve employee engagement within our shop• Alongside my manager, manage people effectively to achieve and/or work towards achieving productivity/modelling targets view recruitment and induction plans by role.• Acting upon and sharing resources within my region to get the “right people/right place”• To coach, feedback, develop, tackle staff that are either potential successors or under performers. • Carrying out bi monthly, mid and full year reviews using the TUI toolkit/framework• To jointly achieve operational and compliance excellence on an ongoing basis. • To jointly create a learning environment where staff feel inspired and given time to learn in order to improve conversion. • To jointly inspire and manage ‘Service’ through Mystery Shopper, E-Surveys, Data Capture etc. • Other requirements as previously described while still in the position of sales consultant. Show less

  • Assistant Manager

    Jul 2013 - Nov 2016

  • Senior Sales Consultant

    Jun 2008 - Jul 2013
• 

  Cassidy Travel

  Nov 2016 - Oct 2017

  Manager

  • Achieve all in-house sales targets to enhance profits and margins.• Identify opportunities for increased sales across the entire company.• Market and promote the company's products effectively.• Enhance employee engagement within our store.• Ensure exceptional levels of customer service.• Oversee the daily operations of the company travel office.• Manage personnel effectively to meet productivity and modeling targets, including reviewing recruitment and induction plans by role.• Train and motivate the team through both internal and external resources.• Coach, provide feedback, and develop staff, focusing on potential successors and those who may need improvement.• Collaborate with senior management and various divisions to pinpoint market opportunities.• Fulfill other responsibilities as previously outlined while serving as a sales consultant. Show less

• 

  The Travel Broker

  Oct 2017 - May 2018

  Travel Consultant

  Retail Sales for Package and Tailor-Made Holidays Using Amadeus GDS*Managing sales calls*Addressing telephone and email inquiries in a fast-paced office environment*Resolving customer complaints*Achieving and surpassing monthly targets while maintaining profit margins*Performing administrative and accounting tasks*Invoicing and ticketing*Handling cash and conducting daily banking activities

• 

  Best4Travel.ie

  May 2018 - now

  • Develop and execute a business plan and strategy for our agency, focusing on previously discussed KPIs (such as sales figures, average spending, and customer foot traffic).• Establish targets and objectives for the agency as a whole, as well as for individual team members.• Proactively seek innovative ways to promote our agency to expand our customer base and increase onsite traffic.• Identify methods to monitor and enhance customer satisfaction rates.• Regularly report on progress and present store statistics to our director.• Revise and optimize store policies and procedures to enhance efficiency and profitability.• Lead the team by providing guidance, assistance, and support as needed to ensure high employee satisfaction and retention.• Fulfill any additional responsibilities previously outlined while serving in the role of sales consultant. Show less • Achieve all in-house sales targets to enhance profits and margins.• Identify opportunities for increased sales across the entire company.• Market and promote the company's products effectively.• Enhance employee engagement within our store.• Ensure exceptional levels of customer service.• Oversee the daily operations of the company travel office.• Manage personnel effectively to meet productivity and modeling targets, including reviewing recruitment and induction plans by role.• Train and motivate the team through both internal and external resources.• Coach, provide feedback, and develop staff, focusing on potential successors and those who may need improvement.• Collaborate with senior management and various divisions to pinpoint market opportunities.• Fulfill other responsibilities as previously outlined while serving as a sales consultant. Show less

  • General Manager

    Feb 2022 - now

  • Branch Manager

    May 2018 - Feb 2022