David Blake

Experience

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  WINNERS HOTEL AND CASINO, INC.

  Apr 1999 - Jan 2002

  Security Supervisor

  I was in charge of maintaining the peace in and around the hotel and casino, transferring large amounts of money and/or chips, running a multiplexer (camera room with multiple displays and controls for recording/monitoring the business) and being able to identify where the cameras needed to be focused. My supervisory duties included staffing for events as well as payroll and general scheduling.

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  Jiffy Lube International

  Jan 2002 - Mar 2011

  General Manager

  I was the General Manager in charge of day to day operations, scheduling, payroll, ordering product, tracking inventory and local promotions. I also was tasked with training and retaining quality employees as well as assessing talent and using people in ways that complimented their strengths.

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  Symantec

  Apr 2011 - Nov 2019

  - QA Customer and Partner Portal releases prior to release to production- Create SQL scripts for reporting and production verification's- Make Postman (API) calls to validate and update production data- Troubleshoot defects in production- Create stories for the appropriate development teams for identified defects- Engage with support on reported defects and provide fixes/workarounds/ETA's- Engage with Business Operations to provide Partner expectations on fixes/workarounds/ETA's Show less - Escalation Management- Advanced troubleshooting of the antivirus engine, platform agent, management web portal and customer environment- Workload management for 22 TSE's globally- Managed training for cross-training support initiative and all new hires- KCS Coach and primary documentation creator- Wrote a weekly "Weather Report" advising TSE's of current issues, upcoming releases, helpful tips etc...- Wrote and published news articles posted in two customer facing portals and emailed to the entire customer base Show less

  • SQA Engineer & CRT

    Jul 2018 - Nov 2019

  • Duty Engineer

    Nov 2013 - Jul 2018

  • Senior Tech Support Engineer

    Aug 2013 - Nov 2013

  • Tech Support Engineer

    Oct 2012 - Aug 2013

  • Global Customer HUB Agent

    Apr 2011 - Oct 2012
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  Broadcom

  Nov 2019 - Dec 2021

  R&D Engineer SW 2