Thaddeus (Ted) Rachuna

Experience

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  The Travel Agent's Hotel Guide (fully owned subsidiary of ITEX Corp.)

  Nov 1989 - Jul 1992

  Vice President / Manager

  * Management of advertising, sales, and publication of quarterly magazine.* Advertising sales manager of corporate hotel clients in Mexico, Pacific Coast and Hawaii. * Assistant to CEO of national corporation to build and promote travel packages for corporate clients.* Oversee publication layout and printing.

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  SMC Mortgage Corp.

  Oct 1993 - Jul 1994

  IT Coordinator/Loan Officer/Loan Processor

  * Managed IT issues for staff of 8 with inter-office network and out-of-state network.* Processing and pre-underwriting of residential mortgage loan packages for major banks.

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  The Jensen Group, Inc.

  Jul 1994 - Apr 2004

  Managing Vice President

  * Managed national mortgage banking affiliations under contract with Royal Bank of Canada, Pacific Guarantee Mortgage, Prism Mortgage, and Hallmark Mortgage.* Managed processing staff and sales team of 13 people.* Implemented systems to provide excellent customer service to existing and prospective clients.* Consulted clients in credit management and financing activities.* Monthly accounting and metrics.

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  Homequest Mortgage Corp.

  Jun 2003 - Jul 2008

  Founding President

  * Established wholesale bank and brokerage operations with national banking partners to provide finance opportunities to retail clients.* Created, developed, and delivered E2E mortgage banking operations system for managing existing and prospective clients.* Managed support staff of 10 people.* Provided public speaking and seminars to prospective clients.* Responsible for corporate compliance according to state and federal laws.* Delivered quality-control measures to comply with multi-state licensing requirements.* Sales of financial products, including client consulting for credit management and financing opportunities.* Established corporate policies and procedures, annual budget, and profit & loss statements.* Successful negotiator with 3rd-party finance underwriters on behalf of retail client loan packages.* Annual reporting to state agencies. Show less

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  Artistic Ventures, LLC.

  Nov 2003 - Jul 2008

  Founder/Managing Member

  * Built real estate portfolio of properties in AZ, FL, ID, TX, NV, and WA valued at over $5 Million.* Facilitated acquisition, financing, and sales of properties.* Managed property rental contracts to clients.

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  Microsoft

  Aug 2008 - now

  Manages Microsoft’s modern cloud computing partner onboarding operation (CSP – Cloud Solution Provider). CSP partners go beyond reselling licensing to being more involved in their customer’s business. The CSP ecosystem has 90,000+ partners that generate 60% of Microsoft partner transactions. These partners create and deliver differentiated offers to customers, selling the Microsoft could portfolio and third-party solutions alongside their own value-added solutions and services.* Since May 2018, onboarding speed to market improved from 57% in 5 days to 85% under 1 day, averaging 24k new partners per year and growing.* Engages regularly with Microsoft's One Commercial Partner team, Legal team, and Partner Engineering launch team to optimize customer-partner experience.* High focus on minimizing negative impact to customer when required to offboard participating partners due to compliance reasons. Show less * Capability lead on a groundbreaking project to revolutionize global incentive payment tools at Microsoft. Responsible for all elements of payment capability end to end, including long term strategy, design and delivery of new payment systems and capabilities in support of Microsoft's worldwide operations. Familiar with internal and external payment processes such as Citibank, Bank of America, and Arvato.* Created and delivered new enterprise system responsible for partner incentive payouts exceeding $3B/year in 31 currencies across 160 countries, as well as robust systems to support all related payment processing issues such as bank reversals and banking regulation changes. Managed a vendor team to support payment processing in addition to working cross org with other Operations and Finance teams to support worldwide payment processing at Microsoft.* Delivered key worldwide initiative to bring in $1B+ payment processing from external 3rd-party providers (Arvato-US, Arvato-EMEA, Dalian, China), dramatically reducing SOX audit, international tax, and compliance risk.* Developed and established a new internal Post-Payment Support System used by internal AP and Ops teams worldwide that cut AP Support tickets by over 90%.* Partnered with internal engineering teams, SAP engineering teams, tax teams, accounts payable teams, and business stakeholders to operationally support new and existing market initiatives and revenue streams. Show less * Channel incentives disbursement lead responsible for $1.7 Billion in payments and reporting worldwide. * Achieved consistently green scorecards for on-time & accurate payments.* Delivered 4 years of 'no findings' results for SOX audits.* Created and delivered key innovative solutions that dramatically improved operational effectiveness and partner experience in: customer-facing payment reporting, e-invoice delivery, budget reporting and control, and IRS Tax form processes to eternal partners.* Received multiple awards: 'Big Challenges Award', 'Customer-Partner Experience Award', 'Gold Star Award', 'Blue Sky Operational Innovation Award'. Nomination finalist for: 'Innovation Hero', 'OEM Channel Incentives Team', and ' Execution Excellence' awards.* Published 3 Operations Innovation magazines to worldwide stakeholders, and authored/co-authored numorous white papers on innovative concepts to improve operational excellence. Show less

  • Operations Partner Onboarding Lead at Microsoft

    Jul 2021 - now

  • Operations CSP Onboarding Program Manager

    May 2018 - now

  • Payment Strategy Lead, Incentive and Partner Operations at Microsoft

    Oct 2012 - May 2018

  • Sr. Program Manager, OEM Operations, Contract & Revenue Management Team

    Aug 2008 - Oct 2012