Myra Manawar

Experience

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  E Worldwide Group

  Aug 2006 - Oct 2012

  • Design and implement research assignments and projects• Coordinate and supervise all project related activities• Create and execute project work plans and update accordingly• Identify resource requirements and assign individual responsibilities• Project coordination with team, clients and other stakeholders• Prepare for engagement reviews and quality assurance procedures• Review and/or edit key documents (Minutes, presentations etc.)• Ensure project documents are complete & stored appropriately• Administrative support to management team • Update organizational memberships Show less

  • ICT Research Lead

    Jul 2010 - Oct 2012

  • Senior Project Officer & Admin Support

    Aug 2006 - Jun 2010
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  Telenor

  Nov 2012 - Apr 2020

  • To provide a professional, courteous and rapid response to all queries and individual users • Research, diagnose, troubleshoot and identify solutions to resolve enterprise IT issues • Installing and configuring computer hardware, software, networks, printers and scanners• Managing multiple IT related applications for maintenance and access• Manage all IT Inventory and record in IMS • Liaise with internal teams and vendors to enable timely and optimal• delivery of laptops (new purchases, repair & return etc.)• Manage all communication with concerned teams and stakeholders• Developing SOPs and process flows for IT Operations Show less

  • Enterprise IT Support Operations Specialist

    Oct 2013 - Apr 2020

  • Enterprise IT Process and Coordination Executive

    Nov 2012 - Oct 2013
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  Systems Limited

  May 2020 - now

  • Management of the Active Directory and Domain Controllers.• Management of Microsoft System Center Configuration Manager (SCCM)• Security Patch Management, Device Policy Management, Window Defender Management Application/Package Deployment on SCCM Managed Devices• Keep infrastructure up to date with Microsoft’s latest Security patches • Responsible for understanding, remediating and fixing vulnerabilities.• Multi-factor Authentication for managing user's access and visibility on their respective systems as per their privileges• Reporting Daily Health Check of timely Monitoring.• Installation, Configuration and Management of Windows Based Servers (all versions)• Hardware and Software Maintenance, Monitoring and Troubleshooting of all above platforms and for all environments (Live, Test and Disaster Recovery). This also includes frequent services monitoring checklist on defined frequencies.• Manage WSUS Services for Domain joined system and All workgroup servers • Software distribution across server & PC Platforms. \Centralized Application Rollout and maintenance through SCCM.• Windows Server 2012 R2, 2016 & 2019 Deployment & Upgradation.• Support in management of ERD tools (Carbon Black, Cisco Secure Endpoint, Kaspersky, Microsoft Windows Defender and Trend Micro Deep Security. Show less • Team Lead for North region, managing all EUC operations and IT related issues for Telenor Headquarters and all regional offices • Communicated regularly with internal customers and concerned teams to understand and meet their needs• Resolved and/or escalated business problems to keep operations moving smoothly• Regular coordination with HR to manage new joining's and clearance of resigned employees• Process creation / documentation for IT services• IT Inventory management, audit and forecast• Team management and mentoring of New Joiners • Assistance in hiring of new resources Show less

  • Senior Consultant Enterprise Application Operations

    Aug 2022 - now

  • Senior Consultant Enterprise Support Operations / Team Lead North

    May 2020 - Jul 2022