Sarah Rasmussen

Experience

• 

  Estee Lauder

  Jan 2008 - Jan 2009

  Cosmetic Sales-Gottschalks

  Cosmetic Sales/Customer Service for Estee LauderFloater for other cosmetic/fragrance companies in department storeProduct Demonstrations/Educational SeminarsMerchandise DisplayRecruiting, Inventory, Product Purchasing, Bookkeeping

• 

  High Class Events and Planning Management

  Jan 2009 - Dec 2009

  Event Planner/Owner

  Owner/Event Planner/ProducerPrivate clients for following events includedBirthday Parties, Anniversary Parties, Baptisms, Eagle Scout Receptions, Bridal Showers, Business Networking

• 

  Act-1

  Aug 2010 - Dec 2010

  Administrative Assistant

  Temporary/Floating Administrative Assistant to following clients:PXP, IncKern County Water AgencyBakersfield Business Conference 2010The Law Offices of Edward J. Thomas, APC

• 

  Salem Communications

  Mar 2011 - Feb 2013

  Event Planner, Administrative and Sales Assistant

  Director of Special Events- Pastors Appreciation Luncheon, Youth Pastors & Leaders Rally, Women in Ministry Brunch, Pastors Master Golf TournamentPublic RelationsExecutive Assistant to General ManagerProducer Listener Preferred Business Directories 2011-12 KGBI KCROProducer Missions and Community Non-Profit DirectoryVoice Talent for Production Dept.Account Executive TraineeReceptionist for all three stations

• 

  The Bon-Ton Stores, Inc.

  Aug 2014 - May 2015

  Lancome Advisor/ Ecole Certified
• 

  Ulta Beauty

  May 2015 - Dec 2015

  Prestige Manager

  • Assisted in recruiting and training employees to deliver exceptional guest service as well as to understand their roles and the company culture.• Responsible for Topline sales growth and creating/executing all in store events• Oversaw all aspects of the prestige business including sales, service, operational excellence, and external brand partnerships.

• 

  Doubletree by Hilton Omaha Downtown

  Jan 2016 - Dec 2016

  Sales Administrative Assistant & NewMarket/Delphi NSA

  • Delphi NewMarket System Analyst. Responsible for creation and distributions of Resumes and BEOs, Daily and Weekly Sales Reports (OnQ), Expenses Reports and Purchasing (BirchStreet), Parking Pass Management with ABM for Front Desk and all Groups, Engineering Ticket Management • Qualify and route all incoming leads and RFPs to appropriate sales manager.• Verify and Communicate group daily event guarantees and group rooms pick up• Turn all contracts definite- route all payments to accounting. Ensure compliance, maintain accurate files, and trace system for hotel• Housekeeping Inspection for all rooms during site inspection or as needed by department.• Managed all incoming/outgoing shipments and packages for hotel guests and catering/group clients. Show less

• 

  Marriott International

  Mar 2017 - Jan 2019

  Assist agents through sales knowledge and experience as well as assisting the Operations Manager in daily operations. Assists with all ADA documentation. Acts as a liaison between the hotel staff and reservation center. Provide statistical reports on call volumes. Maintains account information and group guest services. Assists with classroom training.• Liaison between hotel properties and customer engagement center (CEC) utilizing PMS (MARSHA) for reservation requests, changes, and cancellations. Ensure rate codes are current and accurate. Assist management in training, motivating and coaching employees; served as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policies process.• Resolved customer service issues utilizing Salesforce Case Management to develop and maintain strong customer relationships. This would include troubleshoot, resolve and/or document guest issues or concerns and know when to escalate to appropriate individual, department, or property.• Administered corporate marketing strategies to uphold brand uniformity and sales techniques to maximize revenue.• Accommodate and documents ADA and special requests. Answer questions about property facilities/accommodations.• Team lead for Disaster Response Customer Care Taskforce and assisted with other projects as assigned. Show less

  • Lead Reservationist/Guest Experience Supervisor

    Dec 2017 - Jan 2019

  • US Regional Reservation Agent

    May 2017 - Apr 2018

  • Guest Experience Supervisor Customer Care Task Force

    Aug 2017 - Jan 2018

  • Worldwide Reservations Agent

    Mar 2017 - Jan 2018
• 

  AAA

  Jan 2019 - Aug 2020

  Travel Agent

  West Centerwww.nebraska.aaa.com/sarah.montgomery• Utilize Professional Selling skills from beginning to end to determine client’s leisure travel needs, close the sale, and build customer relationships. Provides outstanding customer service through product knowledge, industry news and destination expertise.• Prospects, qualify and close sales for leisure travel. Proactively seeks sales opportunities through various avenues including walk-ins, outbound client calling, client retention, self-marketing, and customer referrals. Ensures all Accounting documents, client files and POC profiles are completed accurately and timely.• Ensure all information in Apollo GDS is accurate, notify client of schedule changes or cancellations. Represent company and branch at supplier shows for clients and community events.• Upsell and promote AAA products such as credit cards, memberships, referrals for insurance• Notary Public for the State of Nebraska Show less

• 

  UPS

  Sept 2020 - Dec 2021

  GEO Services Specialist HR Manager Northern Plains District-Nebraska• Managed the recruitment and selection process of all organization personnel need. Onboard new hires, managing full cycle from application to hire for multiple hubs within a 4-state district region. Deliver comprehensive HR support to up to 1500 associates. Partner with leadership to create human capital initiates that maximize associate engagement, performance, and retention.• Manage I9 processes and audits, ensuring legal compliance throughout human resource management• Create and post all management requisitions internally and externally• Manage team of seasonal PT HR generalists, nurturing a positive working environment• Assist Operation Business Managers with employee relations utilizing Workday. Bridged management and employee relations by addressing demands, grievances, or other issues. Spearheaded all investigations conducting fact finding interviews/investigations related to employee relations issues including discrimination, harassment, discipline, conflict resolution and corrective performance actions.• Manage external job postings for entire district• Create and conduct job fairs• Manage termed employee files for retention and storage. Route employee files and payroll history for legal and social services requests.• Assist Human Resources Business Partner for district staffing reports• Led and project managed Accenture Business Performance Optimization transformation rollout and audits. Advised management on current and future staffing projections to create effective workforce plans.• Sat at the table as part of the UPS Corporate Charitable Committee, setting the applications and negotiations for Northern Plains district for grants and sponsorships. Show less

  • Human Resources Specialist

    Mar 2021 - Dec 2021

  • Human Resources Supervisor

    Sept 2020 - Feb 2021
• 

  Jewish Federation of Omaha

  Apr 2022 - Oct 2022

  Human Resources Generalist

  • Responsible for the full employment HR life cycle (i.e. recruiting, pre-hire, on/off boarding, etc.) • Collaborates with people managers to identify staffing needs. Responsible to facilitate and implement all phases of the recruitment process. • Conducts new-hire orientations and employee onboarding.• Provides superior customer service to employees and management by responding to general benefit inquiries from managers and employees on plan provisions, benefits enrollments, status changes, etc. • Manages the benefits administration process: including, but not limited to, worker’s compensation claims and group health benefits; maintains group benefits (data entry); updates payroll department as appropriate.• Provides support for the FMLA administration life cycle; answers routine FMLA questions, interfaces with employees and management by providing required documentation to employees and updating management. • Provides employee relations support to employees and people managers; offers guidance and recommendations for win/win resolutions. • Supports the performance appraisal process.• Supports organizational training and development initiatives.• Manages the open enrollment process.• Maintains compliance with company policies, federal, state, and local employment laws and regulations. • Maintains employee files and records (current and terminated) in electronic and paper form following compliance protocols.• Provides regular and ad-hoc reports as requested/required. Show less

• 

  State of Nebraska

  Oct 2022 - Jul 2023

  Investigate allegations of discrimination in employment and public accommodation in accordance with state and federal anti-discrimination laws including Title VII. Highly skilled in phone interviews, site visits, and document review. Utilize injunctive and compulsory methods to obtain information and evidence necessary to conduct a complete and thorough investigation and review. Maintain neutrality in investigations, in accordance with state law, and well-versed in writing evidentiary summaries and reports to enable the Commission to make informed and accurate decisions despite complicated fact patterns and situations. Trained in the use of government databases, including Nebraska’s CMS system. Show less

  • EOC Investigator II

    Apr 2023 - Jul 2023

  • Equal Opportunity Commission Investigator I

    Oct 2022 - Apr 2023
• 

  Serco

  Apr 2024 - now

  Personnel Employment Assistant

  Provides direct support to program administrators by providing administrative services a wide variety of correspondence under established guidelines and procedures.Prepares personal awardsAnswer and direct incoming telephone calls and visitorsSchedule and plan meetings/appointments as requiredLiaise with staff members, applicants and the general public on a daily basis.Develop and maintain filing systems for applicant filesCoordinate, compile and maintain data for submission in monthly/quarterly/annual reportsAssist with screening, reviewing and verifying the accuracy of applicant enlistment documents Show less