Angela Owen

Experience

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  Jenkins Block & Associates, P.C.

  Aug 1995 - Jan 1999

  Legal Assistant

  Managed the day-today operations of an office with two attorneys. Answered and routed calls using a multi-line telephone system. Maintained orderly and efficient front office. Interacted regularly with clients and court personnel in a professional, courteous manner.- Entered data into IBM Lotus Notes case management system.- Scheduled approximately 50-75 appointments per week, including client meetings and court dates.- Traveled to hearing offices throughout the Norfolk, Virginia area to obtain case-related medical records. Show less

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  Richmond City Attorney's Office

  Sept 1999 - Jul 2000

  Legal Receptionist

  Acted as front-end receptionist fora busy government office with five attorneys and one paralegal. Monitored entry, verified visitor identities, and granted access to office. Answered and routed calls using a multi-line telephone system. Handled documents and information with strict attention to confidentiality.- Chosen to implement the office's first case management system. Received training from company representative, assisted with set-up of initial case files, data entry, and scanning of new and historical records. Served as ongoing in-house trainer and troubleshooter.- Attended monthly docket call at courthouse to schedule trial dates and court-related meetings, in collaboration with court clerks, clients, lawyers, and other legal assistants.- Scheduled approximately 150 appointments per week, including client meetings, depositions, and court dates for five lawyers. Show less

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  Sampson Law Firm and Cardani & Morken

  Feb 2000 - Mar 2006

  Legal Assistant

  Managed the day-to-day operations of an office shared between two law firms. Answered and routed calls using a multi-line telephone system. Maintained strict confidentiality over all client information, calls, and records. Processed credit card and cash sales transactions. Drafted correspondence to clients, courts, and other attorneys.- Attend monthly docket call at courthouse to schedule trial dates and court-related meetings, in collaboration with court clerks, clients, lawyers, and other legal assistants.- Scheduled approximately 30 appointments per week, including client meetings, depositions, and court dates, for two lawyers.- Researched pricing and features of case management systems and selected final product (Abacus Law) for implementation at both firms.- Received training from company representative, conducted initial setup of case management system, scanned new and historical case information into system, and trained lawyers on how to use the system.- Developed strong relationships with area family court clerks, judges, guardians ad litem, and staff. Show less

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  Mikowen Industries

  Mar 2006 - Mar 2018

  Office Administrator

  Managed the day-to-day office operations for a growing company. Maintained an organized and efficient front office, kept accurate financial records, generated payroll, paid bills, invoiced clients, and monitored and reconciled banking transactions and credit accounts. Provided ongoing assistance to Owner/General Manager through schedule management, gatekeeping, encouragement, and other key duties. Assisted production, continuous improvement, and maintenance managers of Fortune 500 companies, including International Paper, Packaging Corporation of America, and Westrock, and smaller independent companies including McElroy Packaging, Richmond Corrugated Box, Dalton Box, and Pratt Industries with inquiries about products, pricing, and order status.Packaged and processed internet and telephone orders, including freight LTL orders and international shipping.Assisted with the coordination of trade show booths, signage, product demonstrations, and sales at shows.Created marketing collateral including flyers, signs, brochures, and trade show collateral. Show less

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  Erodex Inc.

  Apr 2018 - now

  US Business Manager

  Selected to collaborate across the company’s Virginia location while simultaneously liaising with counterparts at its UK headquarters to align and advance key business functions. Assist with other special projects, customer onboarding, and HR efforts. Author complex quotes and other business materials. Play a critical role in supporting international and domestic shipping functions.Implemented and continually upgrade business processes, workflow procedures, and other best practices to enhance operations, improve efficiency, and reduce redundancy.Successfully implemented a centralized all-in-one business management system that further enhanced operations and brought disparate functions together.Directly responsible for maintaining quality procedures relating to RFQ’s, purchase orders, and more in an ISO 9001 certified environment.Liaised with domestics and international purchasing departments in Mexico to process purchase orders.Served as the primary point of contact for customer design, tooling, and manufacturing processes.Make travel arrangements and other schedules for senior leaders and executives. Successfully onboarded two new customers during tenure thus far and facilitated a 100K+ consumable order.Oversaw the effective implementation of Microsoft Business Central. Show less