McKenzie Cusick

Experience

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  The Candle Club

  Oct 2010 - May 2014

  Cocktail Waitress/Bartender

  Provided excellent customer service in a team environment.Served and prepared drinks for customers, as well as serving food and maintaining a welcoming and positive attitude.Coordinated office parties, weddings and events for the country club.

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  Paul Mitchell Schools

  Feb 2013 - Oct 2014

  Instructor of Cosmetology

  Educated and trained future professionals in the field of cosmetology:Prepared daily classes containing cut, color and texture with live models.Arranged one on one meetings, school activities and organized trade shows.Developed team building activities for the future professionals.Individualized teaching materials to cater to each future professional’s learning type.Quarterly presentations for advanced academy members for certification within Paul Mitchell Systems. Show less

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  Salon at Happiness Plaza

  Dec 2013 - Jul 2014

  Hair Stylist

  Worked full time in a salon providing cutting, coloring, texture services for my clientele in a positive environment.Booked appointments, managed inventory, used strong and inviting communication with my new and existing clients.Accommodated my clients with superior customer service.Provided my guests with products and knowledge to maintain their creative look at home.

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  Head Spa Salons

  Oct 2014 - now

  General Manager

  Salon General Manager (2 locations - Full service and a blow-out bar)Head administratorIn charge of hiring, arranging sales and staff meetings, marketing and reviews.Led a team that was able to grow and expand the business by 44% over a 2 year period.Interviewed, hired, and trained assistants that resulted in a 48% retention rate increase.Managed the salons budget each week/month/year.Prepared staff schedules and event calendars.Salon administrator for Booker software. Training and troubleshooting for all staff and consumers.Stylist and Sales LeadResponsible for 40% of salon’s service and product sales total.Developed a large and consistent clientele while balancing managerial responsibilities.Top requested stylist at both locations.Highest reviewed stylist on Yelp for both locations.Lead EducatorLed weekly continuous education classes.Demonstrated cuts, colors and styling techniques to assistant and stylists.Trained assistants and stylists to develop key skills by motivating and providing superior education in product knowledge, hair cutting, and color techniques to gain clientele at an accelerate rate.Marketing and Corporate EngagementNetworked to seek event partnerships – Yelp Elite Events, Nike Woman’s Marathon SF, SF Blogger events, etc.Attended career fairs, schools and shows promoting the salon and stylists.Managed Head Spa’s marketing and promotional activities. Show less