Latoya Smith

Experience

• 

  Wal Mart Vision Center

  May 2005 - Jan 2008

  Optician
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  Pearle Vision

  Feb 2008 - Oct 2015

  Optician
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  MyEyeDr.

  Jan 2011 - Feb 2025

  I excel in providing advanced technical support and ensuring seamless IT operations. My role involves:Technical Expertise: Proficient in troubleshooting and resolving complex hardware and software issues.Software Proficiency: Skilled in using and supporting various software applications, including Microsoft Office Suite and Active Directory.Team Collaboration: Work closely with Tier 1 support and other IT teams to provide comprehensive support and share knowledge.Training and Mentorship: Train and mentor junior technicians, fostering a collaborative and knowledgeable support team. Show less As a dedicated Integration Manager, I specialized in overseeing the seamless integration of team members, systems, and processes to enhance organizational efficiency. My role involved:Operational Excellence: Demonstrates exceptional project management skills, ensuring all tasks are completed efficiently and effectively.Project Management: Skilled in using and implementing various integration tools and platforms, including Acuity and Microsoft Office.Team Management and Execution: Effectively manage and lead teams to execute integration projects successfully.Cross-Departmental Collaboration: Work closely with cross-functional teams to ensure successful integration projects and knowledge sharing.Growth Development: Train and mentor team members, fostering a collaborative and skilled integration team. Show less

  • IT Support Technician

    Jun 2022 - Feb 2025

  • IT Support Technician, Tier 2

    Jun 2023 - Jan 2025

  • Integration Manager

    Aug 2018 - Jun 2022

  • Integration Specialist

    Jan 2011 - Oct 2020
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  Elevate Eyecare

  Feb 2025 - now

  Information Technology Specialist