
Heidi Scaccianoce
Bank Teller

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About me
Customer Success Specialist| Entrepreneur
Education

Northern Illinois University
2017 - 2021Bachelor of Science - BS Marketing SeniorActivities and Societies: Member of Delta Sigma Pi (since Nov. ‘19) GPA: 3.3/4.0 College of Business

Northern Illinois University
2020 -Certificate Digital Marketing
Northern Illinois University
2017 - 2021Minor Data AnalyticsMinor in Data Analytics with a Certificate in SAS
Experience

First Midwest Bank
Jun 2019 - Jul 2020Bank TellerEffectively count, sort and balance machines, vaults and a cash drawer. Provide clients with options to make sound financial decisions for their futures. Build client trust and loyalty through personalized recommendations to fit their financial needs. Understand the importance of teamwork/being a team player, setting and reaching goals, as well as contributing to the overall success of the branch and company as a whole. Developed communication and customer service skills to an even higher level of achievement. Show less

Zoro.com
Jul 2020 - Aug 2020Digital Marketing Intern6 week internship. Assisted different digital marketing departments in specified projects, including documenting data flows in Lucidchart, Business category tracking, Marketplace SKU analysis, Google Ads work, and utilizing Google Suite to complete the tasks at hand.

Mason Properties
Nov 2020 - Apr 2021Rental AgentAssisted tenants and clientele in renting and financial transactions. Took payments for tenants, updated tenant accounts in computers, showed apartments to interested individuals, drew up legal lease contracts, filed and processed applications, spoke directly with clients/tenants over the phone and through email.

BOX Partners LLC
May 2021 - Jan 2022Marketing AssistantUtilized Microsoft systems to create content for marketing content updates for customer accounts.Worked as a part of the National Accounts team to work with customer accounts such as Amazon, Staples, Office Depot, Grainger and more.Updated marketing content by creating files of new and improved copy and images, and communicated with marketing/content support teams on the back end of accounts such as Amazon, Staples and more to get the updates to post live online.Incorporation of my digital marketing experience to come up with additional updates that could enhance the customer experience from an e-commerce standpoint. Show less

Hunter Star Properties
Feb 2022 - Feb 2023Leasing ConsultantLease apartments to prospective tenantsTake interested parties on tours and showings of properties and follow through with leasecreation and rentalsProvide excellent customer service via phone, email and in person to all interested rentersand tenantsTrain coworkers on office procedures and rental processesAbide by Fair Housing Laws and tenant and prospect confidentialityFix and update marketing for Facebook, Google, Instagram and website property listingswhen necessaryWeb content updates Show less

RAM Partners, LLC
Feb 2023 - Nov 2023Carry out accounts receivable activities such as collecting and scanning paymentsFile and organize reports based on accounting and rent activitiesFile and follow through with collections and eviction processesDraw up notices to residents with overdue balancesCall and set appointments with residents in need of payment plansFollow through with leasing activities such as calls, showings, appointments, drawing up leases, completing application processes and following through with move in activitiesUpdate and approve weekly and monthly reports and pricing updates Show less
Assistant Property Manager
Feb 2023 - Nov 2023Leasing Consultant
Feb 2023 - Mar 2023

Hei ‘N Bry
Jan 2024 - nowEntrepreneurEntrepreneur and small business owner in the consumable goods industry, specializing in health, home and beauty.

Fox Valley Fire & Safety
Jan 2024 - nowTemporary position, hired on for project assistance. Enter inventory and contract list details into Microsoft Excel, paying extremely close attention to detail in order to meet template expectations and requirements, for uploading and updating into company data processing software.
Customer Success Specialist
Apr 2024 - nowIT Data Entry Project Assistant
Jan 2024 - Apr 2024
Licenses & Certifications
- View certificate

Google Ads Display Certification
Google AdsSept 2020 - View certificate

Google Ads Measurement Certification
Google AdsSept 2020 - View certificate

Google Ads Search Certification
Google AdsSept 2020 - View certificate

Procore Certification: Procore Administrator
Procore TechnologiesApr 2024 - View certificate

Big Data Foundations: Techniques and Concepts
LinkedInJan 2020 - View certificate

Procore Certified: Project Manager (Quality & Safety)
Procore TechnologiesApr 2024 - View certificate

Excel: PivotTables for Beginners
LinkedInMar 2020 
Digital Marketing
Northern Illinois UniversityDec 2020- View certificate

Marketing Foundations: Market Research (2015)
LinkedInJan 2020 - View certificate

Marketing: On Assignment
LinkedInNov 2019 - View certificate

ServiceTrade Office Certification
ServiceTradeMay 2024 - View certificate

Managing Brand Reputation
LinkedInDec 2019 - View certificate

Product Marketing Foundations
LinkedInOct 2019
Volunteer Experience
Volunteer Speaker
Issued by Kids' Chance of Illinois
Associated with Heidi ScaccianoceVolunteer
Issued by Feed My Starving Children
Associated with Heidi ScaccianoceStudent Volunteer
Issued by Huskie Food Pantry on Aug 2017
Associated with Heidi ScaccianoceVolunteer
Issued by NIU Honors Program on Aug 2017
Associated with Heidi Scaccianoce
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