Ryan Tosh

Experience

• 

  University of Illinois Springfield

  Feb 2007 - Jul 2009

  Head Athletic Trainer

  1. Managed and oversaw the healthcare of all 11 varsity sports teams / 200+ athletes for the entire athletic department of the University.2. Coordinated with physicians and insurance providers to develop plans of care for injured athletes.3. Maintained detailed reports of injury assessments and treatments, while providing strict privacy in accordance with HIPAA guidelines.4. Responsible for the scheduling of medical coverage, proposal and implementation of the budget, and the inventory and purchasing for the Sports Medicine Dept. Show less

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  THE CUBBY HOLE LIMITED

  Jul 2009 - Dec 2024

  1. Managed all customer service requests received through email, website, and social media accounts by delivering prompt responses and resolutions.2. Implemented e-commerce software solution and managed online sales while overseeing orders from the time they were placed through fulfillment. Online Sales have since grown to over 50% of our company's total business.3. Developed and implemented a company-wide marketing plan, including e-mail marketing campaigns, that have contributed to a 90%+ revenue increase since it's inception.4. Created and managed all social media accounts and was responsible for content creation.5. Part of the management team that developed strategy for business development. Show less

  • Production Manager

    Oct 2021 - Dec 2024

  • Marketing and Online Sales & Customer Service

    Jul 2009 - Oct 2021
• 

  Madison Communications Company

  Jan 2025 - now

  Customer Operations