
Martina Nwala
Administrative Secretary

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About me
Customer Support Specialist|2x Certified Salesforce Administrator|Administrative Assistant |Customer Service | SaaS | E-commerce | Zendesk | Gorgias| Realtor
Education

Federal Polytechnic Nekede Owerri
2012 - 2017Higher National Diploma Computer Science
Experience

Federal College of Forestry Jos
May 2018 - Apr 2019Administrative SecretaryAchieve a 95% accuracy rate in document filing and retrieval. Maintained a calendar of appointments and meetings with accuracy and timeliness. Reduce office supply expenses by 10% through efficient inventory management.Maintain confidentiality of sensitive information with no breaches reported.

Community Development Service
May 2018 - Apr 2019Volunteer-Finacial SecretaryMaintained accurate financial records, including income, expenses and budgets. Enhanced clarity for decision-makers with streamlined financial reporting processes, and reduced report preparation time. Successfully managed the community’s budget, resulting in a timely project completion.Influenced timely collection of payment from donors and partners through awareness strategy for community development.

1st Magnificent Energy Limited
Jun 2019 - Dec 2020Administrative OfficerManaged and coordinated administrative tasks, including scheduling appointments, organizing meetings, and maintaining office suppliesPerformed data entry tasks with a high level of accuracy and attention to detailMaintained a calendar of appointments and meetings with accuracy and timeliness.Coordinated and organized the executive’s time, ensuring all tasks and appointments were managed effectively.Ensured {95}% on-time completion of {50+} time-sensitive tasks and projects.Upheld strict confidentiality protocols for sensitive information, resulting in {0} breaches. Show less

Atobe Construction Company Limited
Feb 2021 - Dec 2022Sales ManagerEnsured successful deal closures by personally handling complex negotiations and key account management.Established strong relationships with key accounts, resulting in repeat business and referralsRetained a key account that contributed to the company’s annual revenue by addressing their unique needs and resolving issues promptly.Led a team of 6 sales representatives, providing coaching and guidance to drive performance and achieve revenue goalsOptimized lead management and increased conversion rates by 15%.Collaborated with cross-functional teams (marketing, operations) to ensure seamless execution of client projects from start to finishConducted training sessions on sales techniques, resulting in a 20% improvement in team performance.Analyzed market trends and competitor activities to identify opportunities for business growth and adjust sales strategies accordingly Show less

PromxyHomes
Jan 2023 - nowReal Estate MarketingLeveraged social media platforms to engage with customers, build brand loyalty, and drive user-generated content (UGC)Maintained consistent branding across all channels by enforcing brand guidelines in all communication materialsUtilized social media platforms to enhance property visibility, resulting in a 30% increase in lead generation.Implemented efficient client management strategies, leading to a 25% improvement in customer satisfaction ratings.Maintained a 90% compliance record for all real estate transactions, preventing legal disputes and safeguarding client interests.Developed real estate content that achieved a 30% social media engagement increase Show less

Alx_africa
May 2023 - Feb 2024Salesforce Administrator Training
Licenses & Certifications

Professional Development Skills for the Digital Age
Alx_africaMar 2024- View certificate

Virtual Assistant
Alx_africaSept 2024 
AI Career Essential
Alx_africaApr 2024- View certificate

Salesforce Certified Administrator (SCA)
SalesforceFeb 2024 - View certificate

Omnichannel Agent
ZendeskJan 2025 - View certificate

Salesforce Associates
SalesforceOct 2023
Honors & Awards
- Awarded to Martina NwalaAtobe Champion Atobe Construction Company LTD Dec 2021 In recognition of my outstanding sales performance
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