Martina Nwala

Martina Nwala

Administrative Secretary

Followers of Martina Nwala3000 followers
location of Martina NwalaLagos State, Nigeria

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  • Timeline

  • About me

    Customer Support Specialist|2x Certified Salesforce Administrator|Administrative Assistant |Customer Service | SaaS | E-commerce | Zendesk | Gorgias| Realtor

  • Education

    • Federal Polytechnic Nekede Owerri

      2012 - 2017
      Higher National Diploma Computer Science
  • Experience

    • Federal College of Forestry Jos

      May 2018 - Apr 2019
      Administrative Secretary

      Achieve a 95% accuracy rate in document filing and retrieval. Maintained a calendar of appointments and meetings with accuracy and timeliness. Reduce office supply expenses by 10% through efficient inventory management.Maintain confidentiality of sensitive information with no breaches reported.

    • Community Development Service

      May 2018 - Apr 2019
      Volunteer-Finacial Secretary

      Maintained accurate financial records, including income, expenses and budgets. Enhanced clarity for decision-makers with streamlined financial reporting processes, and reduced report preparation time. Successfully managed the community’s budget, resulting in a timely project completion.Influenced timely collection of payment from donors and partners through awareness strategy for community development.

    • 1st Magnificent Energy Limited

      Jun 2019 - Dec 2020
      Administrative Officer

      Managed and coordinated administrative tasks, including scheduling appointments, organizing meetings, and maintaining office suppliesPerformed data entry tasks with a high level of accuracy and attention to detailMaintained a calendar of appointments and meetings with accuracy and timeliness.Coordinated and organized the executive’s time, ensuring all tasks and appointments were managed effectively.Ensured {95}% on-time completion of {50+} time-sensitive tasks and projects.Upheld strict confidentiality protocols for sensitive information, resulting in {0} breaches. Show less

    • Atobe Construction Company Limited

      Feb 2021 - Dec 2022
      Sales Manager

      Ensured successful deal closures by personally handling complex negotiations and key account management.Established strong relationships with key accounts, resulting in repeat business and referralsRetained a key account that contributed to the company’s annual revenue by addressing their unique needs and resolving issues promptly.Led a team of 6 sales representatives, providing coaching and guidance to drive performance and achieve revenue goalsOptimized lead management and increased conversion rates by 15%.Collaborated with cross-functional teams (marketing, operations) to ensure seamless execution of client projects from start to finishConducted training sessions on sales techniques, resulting in a 20% improvement in team performance.Analyzed market trends and competitor activities to identify opportunities for business growth and adjust sales strategies accordingly Show less

    • PromxyHomes

      Jan 2023 - now
      Real Estate Marketing

      Leveraged social media platforms to engage with customers, build brand loyalty, and drive user-generated content (UGC)Maintained consistent branding across all channels by enforcing brand guidelines in all communication materialsUtilized social media platforms to enhance property visibility, resulting in a 30% increase in lead generation.Implemented efficient client management strategies, leading to a 25% improvement in customer satisfaction ratings.Maintained a 90% compliance record for all real estate transactions, preventing legal disputes and safeguarding client interests.Developed real estate content that achieved a 30% social media engagement increase Show less

    • Alx_africa

      May 2023 - Feb 2024
      Salesforce Administrator Training
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Martina Nwala
      Atobe Champion Atobe Construction Company LTD Dec 2021 In recognition of my outstanding sales performance