Jigna Pandya

Experience

• 

  Gujarat State Textile Corporation Ltd.

  Jun 1995 - Oct 1997

  Assistant Accountant

  Handling day to day accounting, General Ledger, and dealing with Statutory Auditors. Also, preparing Bank Reconciliation statements and Balance Sheet.

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  Balaji Co-operative Credit Society

  Jul 2001 - Mar 2003

  Assistant Branch Manager

  Handling and Managing Day to Day Accounting and Banking. Also, was responsible for procedures regarding recovery of loans, and coordinating with clients for problems and resolving them.

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  New Suvidha Cooperative Credit Society Ltd.

  May 2003 - Jul 2007

  Assistant Manager

  Verifying Documentation for Vehicle LoansReviewing loan applications for possible approval by doing risk assessmentHandling day-to-day Accounting & bankingManage postings of accountsManage bank reconciliation statementPreparing the Balance sheetInteracting with Statutory Auditors for any queries related to the accounts

• 

  Emkay Global Financial Services

  Aug 2007 - Mar 2014

  Executive Operations (Business Development)

  After handling queries of premium customers with best satisfaction level, promoted to Business development department as Operations-Executive and handling work profile related to uploading targets for all India branches and updating relationship manager’s revenue. Assisting branch back office regarding mapping and sharing revenues and incentives as per company policy Generating and uploading deductions in business development software for all employees andhandling mapping or revenue sharing related queries from RMs and dealers. Also, providing reports as required by management from time to time. Calculating and modifying equity and non-equity revenue after co-coordinating with concerned department Completing the process of quarterly incentives calculations as per company policy and to sendreports to HR for final incentives figures. Solving issues/queries raised by employees & to complete the task within TAT. Show less

• 

  Motif, Inc.

  Apr 2014 - Dec 2018

  Customer Service Representative

  Solving issues/queries raised by members & to complete the task within TAT and getting best score of customer satisfaction as well as suggested certain changes that will benefit the company in the Long run.

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  TTEC

  Jan 2018 - Feb 2022

  Process Specialist

  worked as process specialist for global customer service providing best satisfactory resolution and best satisfactory reviews and scores alongwith following company's rules decided by compliance team.

• 

  Urmin Group of Companies

  Feb 2022 - now

  Operation Executive