Rahul Acharya

Experience

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  AERP India Pvt Ltd and Sub Contractor in India and Abroad

  Dec 1998 - Nov 2003

  Sr Consultant

  Φ Achieved a 32% code enhancement by customizing third-party ERP & Collaboration software and reduced maintenance costs by 27% through strategic partnerships with teams in Singapore and Malaysia

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  VERITAS

  Nov 2003 - Apr 2005

  Team Lead

  Φ Reduced support costs by 17% by leading a team of 25 software professionals and providing effective technical support.

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  HSBC GLT

  Apr 2005 - Oct 2006

  Team Lead PMO

  Φ Achieved 100% compliance with PMO processes by managing workloads, mentoring resources, and ensuring timely deliverables.

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  Infosys

  Oct 2006 - Apr 2010

  Consultant, PMCoE

  Φ Achieved a 54% improvement in project RAG status to "Green" by guiding PMs/EMs in standardizing PM practices, tools, and reporting. Led the initiative to establish consistent project management frameworks and best practices across teams, enhancing project tracking, risk management, and accountability for better project health.Φ Reduced customer support requests by 14% annually by promoting thorough project documentation. Implemented a documentation strategy focused on comprehensive project records and knowledge-sharing, which enabled faster issue resolution and reduced recurring support requests.Φ Achieved a 94% PMP & PMI-ACP exam pass rate by conducting effective certification trainings. Delivered targeted training programs incorporating real-world scenarios and interactive learning techniques, equipping participants with the skills needed to pass certifications and excel in project management roles. Show less

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  Tech Mahindra

  Apr 2010 - Jan 2011

  Project Manager

  Φ Reduced turnaround time by 15% and cut costs by 25% by streamlining project estimates and forecasts through resource optimization. Used advanced forecasting tools to ensure accurate project estimates and optimize utilization of available resources.Φ Improved outcomes by implementing 9 program plan changes based on customer and stakeholder feedback. Incorporated a feedback loop to gather insights from stakeholders, enabling adaptive program planning that aligned with evolving requirements and drove successful project outcomes.Φ Eliminated 76 man-days of scope creep by enforcing a rigorous scope change process. Approved only those changes that added value, thereby preventing unnecessary work and maintaining project timelines.Φ Enhanced project clarity by formalizing the product backlog, developing key features, User Stories, and detailed requirements. Employed Agile practices to structure the backlog, ensuring features were prioritized and well-defined, leading to a more focused development process and improved stakeholder understanding. Show less

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  Capgemini India Pvt Ltd

  Jan 2011 - Jul 2022

  Senior Manager

  Φ Directed a €2.3M project portfolio, optimizing resources and ensuring seamless coordination, resulting in on-time delivery across multiple projects. Achieved by implementing resource optimization strategies, utilizing capacity planning tools, and fostering strong cross-team collaboration to manage project dependencies and timelines effectively.Φ Accelerated time-to-market by 18% with Azure DevOps (CI/CD pipelines), cutting development/testing time by 25% and reducing costs by 20% through reusable components.Φ Delivered 24/7 support and improved user experience by implementing a "Self-Service Portal" and deploying automated BoTs. Strategically launched a self-service support model to empower users with quick resolutions, while automating routine tasks with bots to enhance service efficiency and reduce support requests.Φ Eliminated 75% of project roadblocks by actively managing risks, issues, and dependencies, ensuring projects remained within scope, time, and budget. Utilized a risk management framework to identify and address potential barriers early, conducting regular reviews to keep projects aligned with goals and delivery schedules.Φ Reduced feature delivery time by 22% by rapidly identifying and addressing process inefficiencies. Employed lean principles and conducted process mapping to detect bottlenecks, implementing corrective actions to streamline development workflows and expedite feature rolloutsΦ Saved 25% of resource costs by optimizing resource allocation and reducing reliance on subcontractors. Show less

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  Icertis

  Jul 2022 - Oct 2024

  Program Manager

  Φ Retained 3 major clients, preserving 7% of unit revenue, by consistently delivering a 4.5/5 Customer Satisfaction score. Implemented a proactive client engagement strategy, focusing on addressing client needs and providing tailored solutions to maintain high satisfaction levels.Φ Achieved 98% on-time project delivery by strategically aligning stakeholder goals with business objectives. Used a strategic approach to facilitate stakeholder buy-in and maintain focus on project priorities, ensuring that goals were aligned and potential delays were mitigated.Φ Enhanced organizational efficiency by 35%, streamlining workflows with a cloud-based contract intelligence solution for Fortune 500 clients. Implemented workflow automation and standardized processes using the cloud-based platform, reducing manual efforts and accelerating contract lifecycle management.Φ Boosted contract generation by 18% by integrating Contract Management with platforms like SFDC CPQ, SAP Ariba, and DocuSign.Φ Reduced decision-making time by 25% with AI-powered tools, such as Interactive Insights Co-Pilot and Risk Assessment Co-Pilot. Leveraged AI for real-time data analysis and predictive insights, empowering stakeholders to make informed decisions quickly.Φ Cut post-deployment issues by 40% and sustained 95% solution accuracy by leveraging Icertis Implementation Methodology 3.0.Φ Shortened the sales cycle by 20% through collaboration with pre-sales teams to develop accurate project estimates and Statements of Work (SoWs). Aligned closely with pre-sales to refine requirements and create precise estimates, reducing back-and-forth revisions and accelerating deal closure. Show less

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  Allianz Technology

  Jan 2025 - now

  Senior Delivery Manager