Katherine Law

Experience

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  Boston University

  May 2011 - Jul 2013

  This was a recurring summer position while enrolled at Boston UniversityCollaborated with Manager of Conference Operations to provide conference guests with properdelivery of goods and services of Boston UniversityAssisted in training of Front Desk Attendants and coordinate with them to address major concerns orissues of conference guestsOrganized guest check-in and check-out as well as all facilities requests for 300 conference guestsOn-call 24 hours a day, 6 days a week for any guest needs Show less

  • Residence Hall Coordinator

    May 2012 - Jul 2013

  • Student Manager

    Oct 2012 - May 2013

  • Resident Assistant

    Aug 2012 - May 2013

  • Customer Service Representative

    Aug 2010 - Oct 2012

  • Front Desk Attendant

    May 2011 - Aug 2011
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  Free Tibet

  Feb 2012 - Apr 2012

  Intern

  This was an internship position provided through my study abroad program at Boston UniversityWorked most directly with media executive and assisted with the write up press releases and researched and recorded follow-up statistics; contacted supporters and helped organize and promote events such as a mass lobby and march to Parliament in London

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  EF Education First

  Jul 2013 - Oct 2018

  Interviewed, hired and trained new Traveler Support SpecialistsIdentified and drove department-wide initiatives to improve the customer experience Trained, coached and supported Traveler Support Specialists to hit their individual and team sales goalsWorked with Traveler Support Specialists on their professional development by identifying strengths and areas of opportunity, and finding relevant projects and responsibilities to assign themHandled escalated calls and situations, and worked with customers one-on-one to ensure quick resolutionTraveled internationally 4-6 times a year to facilitate cultural immersion programming Show less

  • Assistant Manager

    Apr 2017 - Oct 2018

  • Loyalty Program Coordinator

    Jul 2015 - Apr 2017

  • Traveler Support Specialist

    Jul 2013 - Jul 2015
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  Lesley University

  Nov 2018 - Jul 2020

  Oversaw the application cycle for the largest graduate program at Lesley UniversityResponsible for the recruiting and advising of qualified applicantsCollaborated with faculty to strategize innovative ways to market and recruit Lesley’s graduateportfolioRepresented Lesley at conferences and fairs to promote and recruit for our full portfolio of programsMaintained records of recruitment efforts and manage all applicant data for the programParticipated in the assessment of recruitment strategies and implementation annuallyHired and managed a graduate assistant who supports the entirety of Graduate Admissions Show less Led the Admissions Services team to ensure a smooth daily workflow which includes the following: Managed applicants’ life cycle through initial data input into Ellucian Colleague and Radius CRM systems Processed credentials such as transcripts, test scores, recommendations, etc. Filed and distributed completed applications to admissions counselors and processed decisions and deposits Triaged and responded to applicant-related requests from counselors and other academic and administrative employees Show less

  • Senior Assistant Director of Graduate Admissions

    Jul 2019 - Jul 2020

  • Graduate Admissions Team Lead

    Nov 2018 - Jul 2019
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  Harvard Business School

  Oct 2020 - Nov 2021

  Faculty Support Specialist

  Supported 3 HBS faculty with a variety of needs including:- Course delivery: build out Canvas pages for courses each semester, a learning management system used for student assignments, manage all technology related to course delivery including setting up and managing Zoom rooms before and during class, assisting with virtual office hours and review sessions, sourcing and citing course materials, log and calculate student grades, and any other needs that arise during the semester- Calendar management: assist with the complex and competing needs of faculty to arrange travel, student and professional meetings, talks and presentations, teaching schedules and any other calendar related needs that arise- Research assistance: copy edit, proofread and oversee the administrative steps associated with publishing research and case materials- Project management: oversee the calendar and delivery of long term, complex projects on behalf of facultyCollaborated with other Faculty Support Specialists on department wide initiatives and eventsLiaised across Harvard schools for faculty who have joint appointments or do extensive work beyond HBS Show less

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  Mentor Collective

  Nov 2021 - now

  • Senior Partner Success Manager

    Jan 2024 - now

  • Partner Success Manager

    Jan 2023 - Jan 2024

  • Partner Success Operations Manager

    Oct 2022 - Feb 2023

  • Senior Partner Success Operations Associate

    Nov 2021 - Oct 2022