Noopur Tak

Experience

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  IBM

  May 2010 - Jun 2022

  ● Complete ownership of design and delivery of survey activation projects for UK client including but not limited to business requirement gathering, client functional requirement to design artifacts, High and Detailed level solution design, Estimation and delivery plan.● Mentoring team members to build a solution using UI Path; Custom Activities, Custom Workflow Analyzer Rules and Custom Libraries● Designing modular automation framework using REST Apis abiding to authentication, authorization and functionality of apis● Extensive experience in REF (Robotic Enterprise Framework) and Orchestrator Queues in UiPath, to design and develop robust, resilient , production ready solutions emulating multiple robot scenarios, which are scalable as per client need. Show less ● Involved in the entire SDLC; Creation and delivery of the Service Request after understanding the business requirements for enhancements, feasibility analysis, effort estimation and delivery plan.● Interface with Client to finalize, implement and deliver the business solution to maintain the high level of customer satisfaction (Garnered various accolades for the same)● Ownership of converting the service request into functional requirements and developing functional/system design specification.● Involved in laying out and adherence to the development/enhancements/support process to ensure on-time and quality delivery● Mentoring resources & Responsible for collaboration with Client, Vendor, Onshore teams● Understand and help mature the support level and process outlined to carry out maintenance activities for applications of Citi. Monitor SLAs (Service Level Agreement) and ensure that all deliveries are within defined SLA● Led the implementation of LEAN methodology for the project. Had been the CTM for implementation of traditional LEAN● Acknowledge, resolve, publish RCAs to the service/adhoc requests logged by business users in Incident Management tools● Mentor team to build desktop applications, enterprise frameworks/applications in .Net Entity Framework Show less ● Responsible for the Sysconfig. Sysconfig deals with business requirement changes and requires deep end-to-end business knowledge about the product.● Identified as Lean VSM for the project.● Identified as Quality Champion for VMT● Implemented IBM methods by reusing component, documents, and processes● Responsible for managing scope, planning, tracking, change control, aspects of the project. ● Implemented IBM Rational Team Concert for effective tracking of tasks● Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals Show less

  • RPA Architect

    Oct 2020 - Jun 2022

  • Technical Lead

    Jun 2018 - Sept 2020

  • Sr. IT Analyst

    Jan 2015 - Jun 2018

  • System Engineer

    May 2011 - Dec 2014

  • Associate System Engineer

    May 2010 - Apr 2011
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  Visa

  Jun 2022 - now

  Senior Software Engineering Manager

  Leading the Visa University product development team at Visa. Establishing governance, formulating strategy, and ensuring effective utilisation of resources among stakeholders. Additionally, overseeing people management, stakeholder management, and driving initiatives to enhance the Software Development Life Cycle (SDLC) and operations, while promoting continuous improvement and efficiency.