Cynthia Warnock

Experience

• 

  Xerox

  Jan 1994 - Jan 2004

  System Support Representative

  Provided training on Xerox machines for Federal Government customers. Worked with Sales Reps to insure customer satisfaction. Worked with Xerox employees in the Doc-U-Care program, teaching them how to maintain and do some Field service task. Attended product training on new machines when released. Attended Toast Masters.

• 

  BCE Corp

  Jan 2004 - Jan 2008

  Training Supervisor

  Provided customer training on all machines. Provided training for the Customer training Staff and Sales Reps on the office equipment as well as provided backup for Training Staff with customer training. Assigned Training Staff customer locations for machine training. Provided year end Performance Appraisal for staff. Tracked training and equipment installs. Programmed equipment for Customers when needed for tracking usage.

• 

  Sharp Business Systems

  Feb 2008 - now

  Sr. Field Trainer

  As Sr. Field Trainer I provide customer and in house training on all office products, to include system programming. Part of my duties is to provide training on the AQUOS boards and support the various software sold by Sharp.