Harry Reid

Experience

• 

  Realtor.com

  Feb 2000 - Jan 2024

  Directed and oversaw CI/CD, Web Platform, Site Reliability, Product Security, and Quality Assurance teams to empower product engineering teams to deliver quickly with high quality. Served as interim Head of Quality for three months.• Achieved a 50% reduction in total bug counts and an 80% decrease in Critical and High severity bugs within 6 months by implementing a comprehensive bug scorecard.• Enhanced website reliability by implementing comprehensive incident tracking ensuring timely root cause analysis and driving proactive outage prevention.• Achieved 75% coverage in critical data flow monitoring slashing outage detection time by 240x, reducing manual recovery work, and minimizing disruptions.• Coached and supported an upcoming lead, who led test coverage auditing across all 12+ web application teams, leading to enhanced insights into automation test coverage.• Enhanced pre-release web page SEO performance testing accuracy by 10x through strategic optimization, empowering 12+ teams to preemptively detect issues.• Spearheaded the establishment of a specialized product security team. • Achieved a 94% employee retention rate amidst historically arduous times and turbulent market conditions, surpassing the industry norm of 87%, by maintaining team morale and caring for employee well-being. Show less Architect and Technical Leader across Platform Teams. Providing technical designs and architectures, technical guidance, hands-on development, documentation, research, identifying opportunities for innovation, defining code quality and software best practices, problem-solving and troubleshooting, project planning, and participating in continuous improvements.• Technical leadership and collaboration with teams, such as Data Analysts and Data Science teams, to automate processes, deploy machine learning models, and optimize system architectures for security and efficiency.• Leveraged my strong analytics and collaboration resulting in the selection of AWS SageMaker as the machine learning feature store of choice, to facilitate information retrieval for model training and inference.• Drove systems design, architecture, implementation, test, and operation of consumer and professional authentication, authorization, and user account systems. • Responded and mitigated cyber-attacks in collaboration with cyber security teams and vendors. Led microservice audit in collaboration with teams and a security vendor to identify and shut down unauthorized data access.• Drove continuous improvement initiatives within my teams, advocating for best practices and optimizing organizational processes to rapidly deploy product value. • Mentored interns and junior developers, promoted a culture of learning and collaborated with stakeholders, partners, and contractors across the United States. Show less Managed a team of 7 Software Engineers, providing guidance, direction, and mentorship to ensure alignment with project objectives and individual growth opportunities. Task assignments, performance evaluations, and professional development were integral to my leadership approach.• Contributed to the development of long-term software development strategies and goals by staying informed about industry trends and emerging technologies. • Led continuous improvement initiatives through architecture, design, and code reviews, as well as by implementing comprehensive unit and integration testing strategies. • Developed product Software Development Lifecycle (SDLC) guidelines based on industry best practices such as Microsoft SDL and OWASP Development Guide. • Managed relationships with internal and external stakeholders, ensuring their needs and expectations were met throughout the project lifecycle.• Facilitated communication between team members, stakeholders, contractors, and other departments to foster a collaborative work environment and manage expectations effectively. Show less • Spearheaded high-level architectural decisions and design implementations for complex integrations requiring utmost reliability, such as Market Snapshot report generation queue, Billing system subscriber/product integration, Postcards system integration, and online payment integration with the billing system. • Successfully re-engineered systems from a pay-per-lead model to a full subscription model, optimizing revenue streams and enhancing customer experience. • Led the replacement of the Market Snapshot front-end micro-website with the Top Producer Reports front-end, ensuring a seamless transition and improved user interface.• Collaborated with external lead providers to integrate through Lead Transmission Standard (LTS) XML interface, ensuring seamless data exchange and interoperability. Authored an LTS Quick Start Guide to expedite the integration process for external partners, demonstrating a commitment to standardization and efficiency. Show less

  • Senior Director of Software Engineering

    Jun 2021 - Jan 2024

  • Senior Principal Software Engineer

    Jun 2012 - Jun 2021

  • Software Engineering Manager

    Apr 2007 - Jun 2012

  • Senior Software Engineer

    Feb 2000 - Apr 2007