Mark J. Hanscom

Experience

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  Edgewater and Colorado Belle Casino

  May 1994 - Dec 1998

  Security Officer/FTO
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  Nautical Inn Resort and Conference Center

  Jan 1999 - Dec 2000

  Sales Manager

  Promoted business and tourism for 180 units and suites· Conducted hotel property site visits with the intent of soliciting new business · Sought out new accounts · Negotiated contracts and maintained relations with established accounts · Ensured customer satisfaction throughout their planned event

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  Ramada Inn

  Dec 2000 - Aug 2001

  Assistant GM

  Responsible for all daily hotel activity, including scheduling, ordering, inventory and employee/guest relations; as well as Food & Beverage operations · Acted as a liaison between hotel employees and Lake Havasu City Hotel Partners, LLC. · Hiring and discharging of personnel · Maintained daily revenue figures for budgeting purposes · Represented the Hotel at public and charitable events

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  Epic Resorts/Five Star Leisure Management

  Feb 2002 - May 2002

  Assistant Director of Sales and Marketing

  Responsible for group sales and marketing for five timeshare resorts; Desert Paradise Resort, Las Vegas; London Bridge Resort, Lake Havasu City, AZ; Palm Springs Marquis Villas, Palm Springs, CA and Daytona Beach Regency, Daytona Beach, FL.Promoted to GM of Desert Paradise Resort in May 2002.

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  Desert Paradise Resort

  May 2002 - Feb 2004

  General Manager

  Promoted to General Manager after 5 months as Sales & Marketing Coordinator · Oversee all daily operations of 156 Unit Resort/Timeshare property · Manage yearly, quarterly, and daily budget as well as P and L statements · Ensure rooms are above and beyond required standards · Handle all accounts payables and receivables · Hiring and discharging of personnel · Work with four other Resorts to create and update ads for various advertising venues · Book events, concerts, groups, and vending areas using space available · Work with Director on obtaining new promotions and ideas that will maximize revenue Show less

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  Hilton Grand Vacations

  Feb 2004 - May 2004

  Timeshare Sales Agent
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  The Cliffs at Peace Canyon

  Aug 2004 - Jan 2010

  General Manager

  Oversee all daily operations of Highly Rated 176 Unit Timeshare property · Ensure rooms are above and beyond required standards · Responsible for weekly banking, invoices, and accounting · Ensure excellent customer service: answer guest’s questions, respond to and resolve complaints, and strive to exceed the guest’s expectations. · Maintain Personnel files

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  Vacation Village At Parkway

  Jan 2010 - May 2017

  Resort Manager

  Promoted to largest timeshare resort in Osceola County, December 2009 · Oversee all daily operations of Gold Crown rated 2500+ unit timeshare property · Maintain strict quality assurance standards · Responsible for 220+ personnel as well multiple service providers on property · Collaborate with development company on construction of additional 1500 units · Review and approve vendor contracts

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  Bluegreen Vacations - Cibola Vista Resort & Spa

  Jun 2017 - Dec 2017

  Interm General Manager

  Oversee all daily operations of Gold Crown rated 288-unit resort ∙ Maintain constant relations with construction company over additional 55 units being constructed ∙ Ensure strict Bluegreen SOP’s are continuously met or exceeded ∙ Responsible for 50 personnel as well as multiple service providers on property ∙ Strive for the utmost high expectations of guest satisfaction with staff through Medallia scores and ratings

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  Holiday Inn Express & Suites

  Apr 2018 - Sept 2018

  General Manager

  - Successfully opened a brand new 96 unit hotel, newest hotel in Havasu in more than 17 years- Hired a full team to open hotel at staff and operate as needed- Maintain said staff focusing on motivating, leading and directing team as to duties once opened- Prepare financials, P & L’s, as well as occupancy reports for owners and management company- Maintain personnel files for HR, discipline, write ups, terminations, etc.

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  Larry H. Miller Dealerships

  Jul 2019 - Feb 2020

  Parts Specialist

  - Recieve and inventory daily arriving orders- Assist shoppers their parts needs- Sell and/or upgrade parts and services- Deliver parts throughout a 100 mile radius- Log and Stock any returns necessary, placing back in inventory as needed

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  Extended Stay America

  Feb 2020 - Sept 2020

  General Manager

  - Responsible for all day-to-day operations of a 130 room exterior property- Teach, train and mentor current stafff as well as onboard new hires- Responsible to payroll, P and L's, budgets and capital expenses- Lead a team to provide the best possible customer experience- Resolve any guest and/or employee concerns efficiently and professionally

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  The Peak Performance Team at Weichert, Realtors - Rattler

  Mar 2021 - Jul 2021

  Realtor

  www.MarkSellsArizona.com

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  West USA - Team Minik

  Jul 2021 - now

  Realtor - Transaction Coordinator