FEMI A.

Experience

• 

  First HighTower InfoTech Limited

  Feb 2014 - now

  Application/Customer Support Associate

  Site Lead & Judiciary Information System (JIS) Administrator• Leading a team of support staff to ensure efficient customer request management, prompt service delivery, and strong client relationships.• Administration of the JIS, overseeing daily operations, testing new features, and providing constructive feedback to developers to enhance system performance.• Delivering comprehensive user training and onboarding, ensuring clients effectively adopt the JIS and leverage its full capabilities.• Collaboration with cross-functional teams to implement system improvements, troubleshooting issues, and addressing user concerns to ensure continuous system optimization.• Effective management of customers communications through the on-site care line, resolving inquiries, technical issues, and escalating unresolved problems while maintaining open feedback channels.• Conducting in-depth analysis of client needs to tailor solutions aligning with business objectives, contributing to long-term client satisfaction and retention.Projectse-Swearing/e-Affidavit module on the Judiciary Information System.Key Achievement:Co-led the development team, alongside the CEO, in designing and implementing a groundbreaking e-swearing module on the Judiciary Information System (JIS) Show less