Maria Smith

Experience

• 

  HubPeople

  Nov 2014 - now

  Moderation & Customer Support Manager

  Develop objectives for the department’s day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Collect and analyze content moderation and call center statistics (sales rates, costs, customer service metrics etc.)Identifying ways to make work processes more efficient and implementing them.Hire, coach and provide training to personnel to maintain high customer service standards and high levels of attention to detail for content moderation.Evaluate performance with key metrics (accuracy, efficiency, CSAT etc.)Prepare reports for different departments or upper managementGuarding highly sensitive information, arranging it to be handled appropriately by the department and ensuring policies are adhered to. Show less