Amy Rice

Experience

• 

  East London Gymnastics Club

  Jan 2013 - Mar 2015

  Coach
• 

  Godots Restaurant

  May 2015 - Aug 2017

  Head Waitress
• 

  University of Hertfordshire

  Sept 2015 - Aug 2019

  Business Studies Student

  First class Business Studies graduate.

• 

  Enterprise Rent-A-Car

  Jun 2017 - Jan 2018

  Management Trainee

  An industrial placement approved by the University of Hertfordshire.

• 

  Wendy Wu Tours

  Jan 2018 - Sept 2018

  Operations Assistant

  An industrial placement approved by the University of Hertfordshire.

• 

  London Business School

  Aug 2019 - Oct 2019

  Operational Delivery Administrator
• 

  Aura Telecom

  Oct 2019 - Oct 2020

  Operations Executive
• 

  LDN Services

  Oct 2020 - Aug 2022

  Owner

  Started and successfully grew a business in the service industry by thoroughly researching leading businesses' processes and placing great importance on the fundamentals of running a business e.g., customer care, bookkeeping, recruitment, marketing, staff co- ordination etc.Grew our client base to increase revenue by 20% in one year by using pro-active problem solving and improved documentation processes to reduce time spent on reoccurring issuesReduced marketing costs by 80% whilst substantially increasing revenue through dealing directly with large property management companies, estate agents and landlords; this also gave access to higher value clients without the high marketing costs Show less

• 

  Furlong Group Limited

  Oct 2020 - Aug 2022

  Works & Operations Co-Ordinator

  Improved customer satisfaction rates by almost 50% through documenting customer feedback and implementing measures to identify and address any reoccurring issuesLeading the company to gain their Constructor Health & Safety accreditation not only allowed us to gain contracts with larger, higher value clients, but also consolidated my knowledge on H&S documentation involved in delivering a service to residential and commercial properties Increased responses to daily enquiries by 10% by creating an effective bookkeeping process whilst continuing to enhance the level of service deliveredSwiftly and thoroughly assessing incoming purchase orders to book the most appropriate sub-contractors for the task demonstrates my excellent organisation and communication skills Show less

• 

  Fortnum & Mason

  Aug 2022 - now

  • International Wholesale Junior Account Manager

    Sept 2023 - now

  • International Wholesale Account Assistant

    Aug 2022 - Sept 2023