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Chris Portlock

Chris Portlock

KnowHow Technician & Sales

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location of Chris PortlockCardiff, Wales, United Kingdom

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  • Timeline

  • About me

    A passionate Senior Leader in Operations & Service Delivery across the Telecoms and Technology industry. A proud STEM Ambassador, coach, mentor and ITIL evangelist, dedicated to efficiency, innovation and compassion.

  • Education

    • University of South Wales

      2008 - 2011
      Bachelor’s Degree Computer Forensics Upper Second Class (69%) 2-1

      -Computer Forensics- System Security & Administration-Computers & The Law-Digital Forensics & Analysis-Bond Solon Expert Witness Training-Access Data Certified Examiner-Database Management Systems-Network Architecture-Operating Systems & Software Development

  • Experience

    • Currys plc

      Jun 2007 - Apr 2011
      KnowHow Technician & Sales

      -Technical Support-Customer Services-Sales-Customer Advisor

    • Utility Partnership Ltd

      Apr 2011 - Mar 2013
      Data Retrieval Technician

      -Technical Team Leader-Smart Metering Network Maintenance-Data Retrieval-Customer Reporting & Documentation Development-Customer Relationship Building-Research and DevelopmentTechnologies Used:PSTN, GPRS, GSM, UDP, MS EXCEL

    • BUUK Infrastructure

      Apr 2013 - Sept 2021

      -NOC Engineer-Cisco Certified Network Associate (CCNA)-Network Operations, Implementation & Maintenance-Alarm Response-Customer Queries and On-site support-Technical Support for Customer Services Team-Technical Report Writing-Hardware & Software Research, Testing & Implementation-4G Redundancy Implementation-Security Officer-Security Policy Development, Implementation & Enforcement (NICC, ISO 27001/2)-Technical & Security Awareness Trainer-RIPA Request handling & investigation-CSP SPoC & RIPA TrainedTechnologies & Protocols Used:GPON, FTTH, VRRP, 4G, GPRS, AT, VLAN, RFC 2544, FTP, SSH, TL1, NAT, DNS, DHCP, VoIP, SIP, PPPoE, OSPF, MPLS, BGP, 802.11ac, 802.11n, STP, SQL, EIGRP, NMAP, Zenmap, Metasploit, Nexpose, HydraManufacturers:ZTE, Alcatel, Cisco, ZyXEL, EXFO, Cradlepoint, Linux Distros, Windows Show less

      • NOC Operations Team Manager

        Apr 2018 - Sept 2021

      • Senior Network Operations Engineer

        Apr 2013 - Apr 2018

    • Indigo

      Sept 2021 - May 2024

      • Director of Technology

        Apr 2023 - May 2024

      • Head of Global NOC Services

        Jul 2022 - Apr 2023

      • Head of NOC Services

        Sept 2021 - Jul 2022

  • Licenses & Certifications

    • Access Data Certified Examiner

      Access Data

    • Cisco Certified Network Associate (CCNA)

      Cisco

    • Bond Solon Expert Witness Training

      Bond Solon Training

    • CSP RIPA & SPoC Training

      College of Policing

    • ITIL Foundation Level

      PeopleCert
      Mar 2024

    • Institute of Leadership and Management Level 7

      City & Guilds

    • Nokia Network Routing Specialist I (NRS)

      Nokia

    • CCNA

      Cisco
      Jun 2015