Muhammad Daud

Experience

• 

  NHC kileleshwa Park Management Ltd

  Jan 2012 - Jan 2012

  Caretaker Manager

  Monitoring the workers in the area.Problem Solving of issues arising in the area Creating a database for the commitee.

• 

  Kenya Bureau of Standards

  Jan 2014 - Jan 2014

  IT Intern

  • Assisting in the installation, updating and maintenance of antivirus and software updates.• Supporting and directing members of staff on any IT related issues.• Assisting in computer repairs and troubleshooting.• Ensuring that servers, computers, firewalls, switches, routers and other systems are working and in good condition.• Receiving calls at helpdesk for IT support issues.• Learning about software used in the organization

• 

  MobiTyres and AutoService Ltd

  Jan 2015 - Jan 2016

  IT Officer

  Act as manager in absence of the Managing DirectorPerform all the activities relating to IT Database management

• 

  Kingdom Bank Limited

  Jan 2016 - Jan 2016

  Customer Service Officer

  • Principle Accountabilities• Attending to both internal and external customers’ requests• Providing product and service information to arising customer queries• Making cheque confirmation calls to both internal and external customers for prevention of any fraudulent activities.• Attracting potential customers by answering product and service questions• To perform any other duty as assigned in line with the organization goals and objective

• 

  Kingdom Bank Limited

  Jan 2017 - now

  • Assisted in the designing, creating and managing of Active Directory infrastructure.• Ensure bank policy is implemented by creating and managing user accounts with appropriate permissions and access levels based on user roles.• Worked closely with information security team and helped in implementing and maintaining security measures to protect systems and data.• Made use of Veeam technology to develop and implement backup strategies to ensure data integrity.• Created and did a semi-annual disaster recovery run(s) to test, plan and prepare for any disasters to minimize downtime in case of system failures.• Ensured that software was up to date and did patches where necessary.• Provided technical support to end-users and IT staff and helped in diagnosing and resolving hardware and software issues.• Stored and maintained inventory of hardware and software assets and also documented system configurations, procedures, and troubleshooting steps to allow for business continuity.• Organized for training and Knowledge sharing with the help of HR department office to ensure end-users learn about emerging trends and best practices on system usage.• Deployment and configuration of Operating systems and software on servers and user workstations.• Made sure that the systems and processes complied with relevant regulatory requirements and standards. Show less

  • Database Administrator

    Mar 2021 - now

  • Banking Application Officer

    Jan 2017 - Feb 2021