B.F. Dzubinski J.D.

Experience

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  Piller's Auto

  Jan 2000 - Jan 2002

  Automotive Technician
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  U.S. Cellular

  May 2002 - Nov 2003

  Customer Service Representative

  Responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, I conducted a thorough needs analysis with the customer to ensure I was providing solutions to meet the customer's true needs. Responsibilities included:• Providing one-call resolution for problems and irregularities identified by customers; • Responded to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards were met on every call.• Maintaining strong knowledge of all Company products and services, including handsets, accessories, pricing plans, promotions and service features;• Worked with other U.S. Cellular associates, departments and functions in a professional, courteous and collaborative fashion;• Troubleshooting first level wireless technical issues;• Demonstrated openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first-time users, etc);• Supported a vast number of wireless products, and continuously demonstrate proficient in product knowledge and call handling skills;• Offered alternatives and options to satisfy customer concerns;• Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features);• Provided customers timely and accurate information;• Processed customer requests and where applicable, processed credits/adjustments to customer accounts;• Completed appropriate documentation on customer accounts and follows-up where required; &• Assisted in other tasks.In this position, I was part of a team helping our Team Lead (Coach) to be a member of Quarterly Directors Club for exceeding quarterly performance sales quota. Show less

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  Wilde Honda

  Jun 2002 - Jun 2004

  Used Car & Honda Technician
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  Brookfield Lacrosse Association (BLA)

  Mar 2004 - Jul 2011

  U-18 (high school) Lacrosse Head Coach

  Responsibilities include:• Teach the players about the game of lacrosse. • Develop team concepts (both offensive and defensive) and situational concepts appropriate for their high school and to prepare them for their next level of lacrosse. • Coordinate practices, meetings, scrimmages, games, and tournaments with players and their parents. • Develop individual skills within each player. • Ensure each player’s season is a good experience, so that they and their parents want to continue to play lacrosse in the following year. • Celebrate the successes of each and every player when they demonstrate they have learned a new skill. Show less

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  Boyland Honda

  Jun 2004 - Oct 2004

  Honda Technician
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  Schlossmann Auto Group

  Oct 2004 - Jun 2009

  Honda Certified Technician

  HONDA CERTIFICATION Responsibilities and Duties:• Performed work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.• Diagnosed cause of any malfunction and performed repair.• Communicated with parts department to obtain needed parts.• Saved and tagged parts of the job if under warranty or if requested by the customer.• Examined assigned vehicle to determine if further safety or service work is required or recommended.• Communicated with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.• Documented all work performed and recommended on the repair order.• Road tested vehicles when required.• Participated in Honda/Acura-sponsored training programs, schools, and events.• Kept abreast of manufacturer technical bulletins.• Supervised work of any apprentice technicians as assigned.• Reported machinery defects or malfunctions to supervisor.• Ensured that customers' cars are kept clean. Notified service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.• Kept shop area neat and clean.• Maintained and was accountable for all dealership-owned tools and manuals and returns them to the proper place and in the same condition as they were received.• Understood, kept abreast of, and complied with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.• Operated all tools and equipment in a safe manner.• Reported any safety issues immediately to management. Show less

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  Hamline University School of Law; Student Health Law Assn.; Student Bar Assn. Committee Chair.

  Aug 2011 - May 2014

  CONTINUING LEGAL EDUCATION COURSE(S):-"National Speaker Series: Current Developments in Privacy & Security Rule Enforcement" (188442-March 2014)-“Medical Practice Guidelines and the Legal Standard of Care” (175585-March 2013)-"Race in a Bottle: The Story of BiDil and Racialized Medicine in a Post Genomic Age" (175721-Feb. 2013)-“HIPAA (and other health privacy concerns)” (173291–Jan. 2013)-“Legal, Medical, and Ethical Issues in MN End-of-Life Care” (172750-Nov. 2012)-“Medical Tourism for Experiential Therapies: An In-Depth Exploration of Stem CellTherapy Tourism” (171625–Oct. 2012)-“The Affordable Care Act Decision: Implications for Health and Beyond” (170461-Sept.2012)-“(Un)Healthy Choices: Tobacco, Obesity, and Beyond” (165736–June 2012)-“Global Health Justice” (164454–Mar. 2012)-“Federalism and the Individual Health insurance Mandate” (Feb. 2012) Show less CERTIFICATES: -LexisNexis Professional Research Certification (Feb. 2013): http://www.lexisnexis.com/lawschool/certification.aspx?SID=377713CONTINUING LEGAL EDUCATION COURSE(S):-“Medical Practice Guidelines and the Legal Standard of Care” (175585-March 2013)-"Race in a Bottle: The Story of BiDil and Racialized Medicine in a Post Genomic Age" (175721-Feb. 2013)-“HIPAA (and other health privacy concerns)” (173291–Jan. 2013)-“Legal, Medical, and Ethical Issues in MN End-of-Life Care” (172750-Nov. 2012)-“Medical Tourism for Experiential Therapies: An In-Depth Exploration of Stem CellTherapy Tourism” (171625–Oct. 2012)-“The Affordable Care Act Decision: Implications for Health and Beyond” (170461-Sept.2012)-“(Un)Healthy Choices: Tobacco, Obesity, and Beyond” (165736–June 2012)-“Global Health Justice” (164454–Mar. 2012)-“Federalism and the Individual Health insurance Mandate” (Feb. 2012) Show less

  • 3L Student

    Aug 2013 - May 2014

  • Student Bar Association 3L representative

    Mar 2013 - May 2014

  • CSO Liaison

    Oct 2011 - May 2014

  • Student Bar Association Committee Chair

    Sept 2011 - May 2014

  • Student Representative for Law Student Library Advisory Committee

    Feb 2014 - Apr 2014

  • Secretary

    Mar 2013 - Mar 2014

  • 2L Student

    Aug 2012 - Aug 2013

  • 1L Student

    Aug 2011 - Jul 2012
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  Saint Paul Youth Lacrosse Ass'n

  May 2013 - Sept 2013

  Head Coach (u-13)

  Teaching players about and how to play the game of lacrosse by developing and implementing strategies (both offensive & defensive). Organized and ran practices and attended scrimmages and games. Take pride in being able to say I was instrumental in coaching a team with a winless record the prior year to an undefeated season, becoming division champions, earning the rank of no. 6 in state, losing only in the semi-finals of the payoffs to the eventual champion. Responsibilities include:• Teach the players about the game of lacrosse. • Develop team concepts (both offensive and defensive) and situational concepts appropriate for their high school and to prepare them for their next level of lacrosse. • Coordinate practices, meetings, scrimmages, games, and tournaments with players and their parents. • Develop individual skills within each player. • Ensure each player’s season is a good experience, so that they and their parents want to continue to play lacrosse in the following year. • Celebrate the successes of each and every player when they demonstrate they have learned a new skill. Show less

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  Minnesota Department of Human Services

  May 2013 - Aug 2013

  General CounselResponsibilities included researching and analyzing legal issues, preparing legal advice memoranda, assisting with drafting and revising policies and procedures, and performing other tasks as assigned by lead counsel. Contracts, Procurement, & Legal ComplianceProvide advice, legal research and assistance to contract and procurement staff on the enforceability of contract language, review process for compliance with procedures and policy. Review and edit professional/technical/grant contract documents for various program staff for enforcement, timeliness and compliance with State and Federal law and Department policy

  • Legal Intern

    Jul 2013 - Aug 2013

  • Legal Intern

    May 2013 - Jun 2013
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  BARBRI Inc.

  Jul 2013 - Aug 2014

  Head Student Representative for BARBRI Inc. at HUSL: In charge of overseeing a program that provides comprehensive courses to law school students in preparation for the bar exam. Additionally, I negotiate agreements between prospective clients and BARBRI. I also provide customer service by addressing any issues or concerns prospective and/or enrolled BARBRI students may have. Moreover, I supervise and manage a team of representatives responsible for providing support and promoting BARBRI services & products. Show less

  • Course Administrator

    May 2014 - Aug 2014

  • Head Representative at BARBRI Inc.

    Jul 2013 - Jul 2014
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  Washington County Public Defender's Office

  Sept 2013 - May 2014

  Certified Student Attorney

  Represent indigent clients at first appearances and probation violation hearings. Client matters range from misdemeanors to serious felonies. I strive to go above and beyond for my clients. Essentially meaning, not only zealously representing them in court, but taking the time to make sure they understand all steps of the legal process, and occasionally heeding to the troubles extending from and preceding their current legal predicament.

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  Disability Rights Wisconsin

  Jan 2015 - Feb 2016

  Law Clerk

  My responsibilities include researching and analyzing legal issues, preparing and drafting legal memoranda, assisting with drafting and revising policies and procedures, and performing other tasks as assigned managing partner. I work together with other program attorneys to provide both initial and on-going training to Disability Benefit Specialists on relevant public and private benefits, procedural skills, and ethical considerations. I evaluate and summarize medical records. I attend, assist, and participate in client’s legal proceedings. I also manage multiple projects that require prioritizing assignments to meet specific deadlines. Show less

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  Thomson Reuters

  Apr 2016 - Oct 2018

  Train attorneys and other legal professionals on how to use Thomson Reuters online research and workflow tools (Westlaw, Drafting Assistant, Practical Law, etc.) to perform legal work most efficiently and effectively. Trainings include practice-specific instruction, CLEs, and one-on-one research sessions. Partner with sales representatives by executing marketing strategies through quality pre-sale demonstrations by asking probing questions to uncover potential product needs for the customer. Maintain knowledge and updates on Thomson Reuters Westlaw and solutions products. Show less Increase customer retention through customer interaction including training sessions and providing a virtual presence with the customer. Partner with sales representatives by executing marketing strategies through quality pre-sale demonstrations by asking probing questions to uncover potential product needs for the customer. Train attorneys on Westlaw enhancements and how to most effectively use Westlaw. Negotiate complicated renewal agreements and billing issues to the mutual satisfaction of business and customer needs. Maintain knowledge and updates on Thomson Reuters Westlaw and solutions products. Show less

  • Attorney, Customer Trainer | Client Manager | National Client Representative (Large Law) - Inside

    May 2016 - Oct 2018

  • Inside Account Representative

    Apr 2016 - May 2016
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  Lakeville Police Department

  Jan 2019 - Jun 2021

  Police Reserve Officer

  In this volunteer role, I assist sworn officers by maintaining on-call support. On-call support duties range from and include responding to call-outs for the LPD providing assistance as needed for crowd control and/or traffic control at accident scenes, fires, or natural disasters. Additional duties include patrolling the city with fellow Reserve Officers and assisting Police Officers as needed. I am also responsible for assisting in transporting prisoners and other detainees to detention facilities, and performing other duties as assigned or directed by the Chief of Police or their designee. I attend an in depth academy (10 weeks) becoming familiar with police functions, preparing for basic policing tasks. I contribute at least 25 hours (minimum) a quarter. I provide a commitment to high ethical standards and demonstrate initiative and independent decision-making, as well as exhibiting an ability and skill in working as a team to fulfill the mission of the Lakeville Police Department. Show less

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  The Home Depot

  Apr 2019 - Jul 2019

  Associate

  Responsible for providing fast and friendly service by actively seeking out and engaging with customers to assess their needs and provide assistance. Maintaining product knowledge (emphasis on tool and hardware department), providing information on product features and corresponding items needed for the customer’s proposed project. Maintain the in-stock condition of assigned areas, ensuring its clean, maneuverable, and safe. Responsible for providing a safe working and shopping environment by following safety policies and standards, completing specified safety training. Show less

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  Best Buy

  Feb 2020 - Feb 2021

  Asset Protection (AP) Consultant

  The Asset Protection Consultant responsibilities include:• Monitoring the Store via CCTV for potential security risks and alarm functionality;• Protecting against fraudulent activity by creating AP Alerts and reporting and documenting incidents properly when necessary;• Teaching and coaching store employees about principles, standards, and policies related to safety and crisis events and monitor their fulfillment; • Working with Assist Protection Lead and others to resolve any hazards or compliance issues and investigate any employees or customer accidents;• Interacting with customers and store employees to maintain a safe profitable environment; &• Working successfully as part of a team. Show less

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  Allina Health

  Dec 2020 - Oct 2021

  Security Officer

  The responsibilities include:• Providing a safe and secure environment;• Responding to alarms and calls;• Investigating calls and preparing reports;• Performing patrols and escorts;• Enforcing criminal ordinances and making physical arrests;• Enforcing systemwide rules; &• May staff the Security Operations Center.Functional Competencies include:• Collaboration: Maintaining mutually beneficial partnerships with other functions;• Problem Solving: Assess circumstances using experience and a variety of information gathered; • Analytical Thinking: Diagnosing issues using a systematic and methodical approach;• Communication Skills: Communicates using persuasion and authority;• Physical Demands• Very Heavy Work: Lifting weight Excess of 100 lbs. occasionally, Over 50 lbs. frequently• Functional Knowledge: Knowledgeable about his/her specific job; Show less

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  Fairview Health Services

  Oct 2021 - now

  Southdale Hospital on Emergency Psychiatric Assessment, Treatment, and Healing (EmPATH) unit• Provides safe and secure environment• Maintains safety of patient and staff by conducting the following as assigned:o Conducts safety checks of patients through visual observation and documentationo Conducts room, belonging, and unit searcheso Responds and participates in de-escalation of patient including physical intervention as trainedo Actively participates in milieu management with treatment team collaboration o Performs basic patient daily living routines and procedures according to treatment plan • Demonstrates knowledge of signs/symptoms of diagnoses and interventions• Conducts educational programing with individual and/or patient groups according to appropriate treatment plan• Responds to emergency situations as trained per policy• Participates I the treatment team’s mission, goals, and plans• Acts as a member of the multi-disciplinary therapeutic tam • Exhibits verbal communication in a timely, thorough, and professional manner Show less • Provides safe and secure environment• Maintains safety of patient and staff by conducting the following as assigned: o Conducts safety checks of patients through visual observation and documentation o Conducts room, belonging, and unit searches o Responds and participates in de-escalation of patient including physical intervention as trained o Actively participates in milieu management with treatment team collaboration o Performs basic patient daily living routines and procedures according to treatment plan • Demonstrates knowledge of signs/symptoms of diagnoses and interventions• Conducts educational programing with individual and/or patient groups according to appropriate treatment plan• Responds to emergency situations as trained per policy• Participates I the treatment team’s mission, goals, and plans• Acts as a member of the multi-disciplinary therapeutic tam • Exhibits verbal communication in a timely, thorough, and professional manner Show less

  • Psychiatric Associate, EmPATH unit

    May 2022 - now

  • Psychiatric Associate (mental health units–high, med & low acuity–float pool)

    Oct 2021 - now
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  Saint Paul Psychotherapy

  Sept 2023 - now

  Psychotherapist

  Working under Dr. Sean McEwen & Dr. Oliver Ross