Austin Loader

Experience

• 

  Novell

  Jan 2012 - May 2014

  Customer Service Representative

  - Answered calls and chats and routed customers to various technical engineers for support. - Provided product activation support for various Novell programs such as Zenworks.- Used Novell (now Micro Focus) internal software like Groupwise and eDirectory, as well as Siebel CRM for ticket management. - Trained for Groupwise/ email server technical support.

• 

  Bluehost

  Jun 2014 - Nov 2014

  Technical Support Specialist

  - Provided over the phone technical support for web hosting issues. - Worked with WordPress, cPanel, Wix and similar platforms

• 

  TES EQUIPMENT SUPPLIER

  Jan 2015 - Jan 2025

  - Manage local and international parcel and freight shipments- Fulfill encapsulation machinery parts orders for customers- Inventory Management - Keep stock levels of hundreds of parts, as well as coordinating with suppliers, vendors and on site machine shop. Knowledge of Fishbowl Inventory Management software + Quickbooks Desktop version used.- WordPress Website management - Manage updates to main pages, add/edit products, plugins, blog posts, etc. - Media Creation and management - Film and edit training videos, Photograph and create product brochures, social media ads, packaging line floor plans, technical manuals, and other documentation. Show less

  • Shipping Manager

    Jan 2018 - Jan 2025

  • Technical Support Technician

    Jan 2015 - Jan 2018
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  Loader Machine

  Oct 2024 - now

  Office Manager / Programmer