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Aparupa Das

Aparupa Das

Technical Support Engineer / System Engineer | Palo Alto Networks Prisma Access & Cortex Data Lake

Followers of Aparupa Das1000 followers
location of Aparupa DasBengaluru, Karnataka, India

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  • Timeline

  • About me

    Technical Support Engineer || Palo Alto Prisma Access SASE || PCNSE

  • Education

    • Regent Education and Research Foundation

      2019 - 2022
      B.E./B.Tech. Computer Science and Engineering

    • The Calcutta Technical School

      2016 - 2019
      Diploma Computer Science

    • The Calcutta Technical School (KOLKATA)

      2013 - 2013
      Diploma Computer Science & Technology

    • Regent Education and Research Foundation Group of Institutions 263

      2019 - 2022
      B.tech Computer Science

  • Experience

    • IOPEX Technologies

      Jul 2022 - now
      Technical Support Engineer / System Engineer | Palo Alto Networks Prisma Access & Cortex Data Lake

      Delivered expert technical support for Palo Alto Networks Next-Generation Firewalls, Prisma Access and Cortex Data Lake. Collaborated with customers via emails, calls and remote sessions to analyse and diagnose the problems in their environment, and delivered timely and effective solutions for over 500 customer issues, including several critical business and global outage cases, ensuring minimal disruption and high customer satisfaction by leveraging advanced diagnostic tools, methodologies and cross-functional team collaboration Show less

  • Licenses & Certifications

    • Palo Alto Networks Certified Network Security Engineer (PCNSE)

      Palo Alto Networks
      Aug 2024