INNOCENT OGUWUIKE

Experience

• 

  MacTay

  Jan 2022 - May 2024

  As a sales support specialists i provide assistance to the sales team to ensure customers are satisfied with the sales department's performance. I complete clerical and administrative duties for the sales team, like scheduling appointments, answering customers' questions and informing customers of their order statuses Manage large amounts of inbound and outbound calls in a timely manner.Follow communication “scripts” when handling different topics.Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.Seize opportunities to upsell products when they arise.

  • Sales Support Specialist (Mactay Ambassador Programme)

    Aug 2022 - May 2024

  • Outbound Telemarketer(Team Lead) MOMO PSB

    Jan 2022 - May 2024
• 

  Renmoney

  Jan 2023 - May 2024

  Customer Retention Manager
• 

  Colossus Technovation Ltd

  May 2024 - now

  IT Support Specialist

  • Provided comprehensive IT support across Windows, Linux, and Mac environments, resolving over 95% of issues on the first contact.• Automated repetitive tasks using Bash scripts, reducing manual workload by 40%.• Deployed and managed Docker containers and Kubernetes clusters, leading to a 30% increase in system scalability.• Configured and maintained Active Directory, including user account management, Group Policy, and security settings.• Collaborated with development teams to integrate support solutions into CI/CD pipelines using Jenkins and GitLab CI.• Provided support and troubleshooting for network-related issues, including VPNs, DNS, and firewall configurations. Show less