Faizan Iqbal Bela

Experience

• 

  Huawei

  Jul 2012 - Jan 2013

  Trainee
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  Ericsson

  Apr 2014 - Dec 2014

  Performance Engineer

  Worked as Network Ran/Core Performance Engineer on STC (Saudi Telecom Company) project.Looking for challenging career, where there is scope for demonstration, always on a look out for positive & bigger outlook, currency are ideas, thrive on imagination & passion, rigorous thinking and boundless curiosity, sets levels & standards that exceed expectations, Have fun attitude is everything, bottom line rises with the organization

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  Ericsson

  Apr 2015 - Nov 2020

  Worked at Ericsson front office as a Core Engineer on Warid project.Responsibilities are:Monitoring, surveillance and abnormalities troubleshooting of all Core nodes including MSCs, MSS’s, MGWs, HLRs and BSCs.Daily stats monitoring of all ericsson BSCs, MSCs, MSS and MGWs Well familiar with ericsson Business objects used for mantaining overall KPIsCoordination with Back office and 1st level trouble shooting of Core nodesAlarms monitoring of all Core nodes on OSS with proper fault analysisTaking Ownership of every issue with proper approach and commitmentContinous interaction with all other departments like IN, VAS, TRX and BSS to properly manage the team and resources.To manage complaints from Customer Care. To ensure Adherence to all Processes including Event Management, Incident Management, Change Management. To escalate within the department / group as well as to service support units (ASP) / supplier partner functions so that service layer may be maintained at specified level. To execute NOC activities and routines according to schedules defined by NOC Manager. To send/receive/follow up with trouble reports sent to the delivery units/supplier/customer. Trouble reporting of creation, update and closure of generated alarms and complaints. ToPerform Extensive troubleshooting of generated alarms and complaints. Ensure the quality of the content in trouble ticket / CSR is maintained. Ensure about the fault Escalation to relevant parties/delivery units timely Ensure inter working relationship and co-ordination of Fault origins with other Vendors. Ensure Management Escalation and Updates of Critical/Major Network problems per the notification and escalation process. Ensure the operative performance at specified level according to the contractual SLA/KPIworked as Acting Team Lead of Front Office Ericsson (Include 6 departments) in the absence of Team lead. Show less

  • Lead Front Office / AM Front Office

    Feb 2017 - Nov 2020

  • FO NSS Core(Circuit switch) Engineer

    Apr 2015 - Nov 2020
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  Acquisition Brands

  Nov 2020 - Sept 2021

  Overseas Compliance Manager
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  Ericsson

  Sept 2021 - now

  Shift Manager NOC