Natalie Setterberg

Experience

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  Women in Science and Engineering Program

  Jun 2014 - Jun 2016

  Program Assistant

  Program Assistant• Maintain email lists and organize office• Help to provide a student perspective with all programs, most specifically the outreach and mentorship programs• Created online application system for the two summer camps that the office hostsSummer Camp- Student Leader• Facilitated and lead a group of 17 8th grade girls interested in biomedical and electrical engineering• Lead and supervised activities to ensure girls understood all activities• Collaborated with other student leaders to make provide an inclusive environment where girls felt comfortable to ask questions and learn Show less

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  Sparrow Health System

  May 2015 - Aug 2015

  Application Analyst Intern

  • Collaborated with Radiologists and other team members to complete a current state evaluation prior to implementing a voice recognition dictation system• Mapped out Radiologists’ & transcriptionists’ current workflow and drafted how the software would be integrated into their workflow• Worked with a variety of departments and clinicians to complete workflow analysis and provide recommendations to improve their current workflow.

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  Sparrow Health System

  Jun 2016 - Dec 2019

  IT Inpatient and Pharmacy Team• Assess and manage technology needs for inpatient units in the health system by working with clinical leadership to prioritize requests that will improve workflows and ultimately patient outcomes.• Inpatient lead for integrating all technology with a newly acquired 25-bed affiliate hospital, partnering with the manager of inpatient units to assess current services, present future state workflows, assist the units with change management as a new electronic medical record is deployed, while communicating project status and needs to the rest of my 10-person team.• Served as project manager and application subject matter expert for upgrading the health system’s fetal monitoring system, establishing project timeline and technical resources required, while completing testing and serving as liaison for communication between clinical leadership, IT, and the vendor.• Collaborated with Chief Medical Information Officer to deploy a clinical decision tool as part of a health system strategic goal, partnering with IT leadership and the vendor to review contract terms, establish project timeline, and configure the tool to suit providers’ needs. Responsible for developing governance process and application support plan for the tool.• Point-of-contact between inpatient unit leadership and the business intelligence team to assist with the prioritization of reporting requests, prioritizing based on patient safety, operational impact, and financial benefit.• Partner with HR as the application analyst recruiting lead for the IT division to help shape Sparrow IT’s involvement at universities. Show less IT Inpatient and Pharmacy Services• Completed a continuous improvement course learning about LEAN Six Sigma tools that were used to implement a project that reduced the amount of printing for patients’ discharge paperwork by 40% for inpatient services.• Passionate about continual learning and certified in 2 modules and proficient in 5 modules within the electronic medical record, which offers flexibility to assist other teams as needed. • Lead workgroup to evaluate, develop, and standardize process for tracking and reporting optimization work that 8 application teams complete each year, which allows leadership the ability to communicate IT’s impact outside of projects.• Developed and coordinate division-wide standardized internship program, after gaining approval from CIO and divisional directors, serving as a mentor and point of contact for 7-10 interns throughout their time at the organization. Show less

  • Intermediate Application Analyst

    Mar 2018 - Dec 2019

  • Associate Application Analyst

    Jun 2016 - Mar 2018
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  UI Health

  Jun 2020 - now

  • Manage customer service representative team for perioperative services• Lead patient experience meetings for the department and organize initiatives the leadership team will implement• Review charging for operating room and ensure documentation is appropriate to send to billing in a timely manner• Implemented text messaging updates for family members that are available in patients’ preferred language• Assist with reporting for the department to report operational KPIs and quality metrics• Coordinate Block Utilization meetings with Operating Room Leadership and Surgeon Service Line Leaders Show less • Organize and lead meetings with Anesthesia operational leads to prioritize and evaluate requests • Managed issues for enterprise Epic go live and prepared and tested hardware in the hospital• Coordinate shadow charting with the operating room to help prepare end users for Epic go live• Implemented texting updates for family members on patients’ day of surgery to increase patient satisfaction• Improved internal team documentation to promote knowledge sharing for routine team tasks Show less

  • Director of Strategic Initiatives and Special Projects, Perioperative Services

    Apr 2024 - now

  • Assistant Director of Perioperative Business Operations

    Feb 2022 - Apr 2024

  • Application Analyst

    Jun 2020 - Feb 2022
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  YMCA of Metropolitan Chicago

  May 2023 - Jun 2024

  Community Assessment Research Assistant Intern