Sumit Bhandari

Experience

• 

  Shingar Regency

  Jan 2008 - Mar 2009

  Receptionist

  Drives all activities aiming to provide comfortable and enjoyable stay for customers through implementing company standards and programs designed to enhance customer loyalty, Ensures up selling of rooms and reviews future reservations/occupancy to maximize rooms’ yield. Interacting with guests, deals with their inquiries/comments and implements corrective actions. Dealing with emergencies. Ensuring the highest level of safety and security to all external and internal customers. Performing all the tasks of front desk such as reservations, Check In, Check out , Handling the shift, Room Allocation, Room divisions, Pre-opening, Revenue management, Environmental evaluation, Dealing with guest queries and complaints, proving the best qualitative customer service ever, Checking financial data, Maintenance of information about local events, Compiling occupancy statistics, Supervising Group Bookings Show less

• 

  Earthsync India Pvt. Ltd

  Mar 2009 - Feb 2010

  Front Office Executive

  Managing all the front office tasks, Dealing with the clients, encouraging the team to do well and effective works by overcoming the obstacles and circumstances, looking after the complaints and queries, performing general company documentation, arrange conference and meeting with the clients

• 

  Premier Inn Abu Dhabi International Airport

  Jun 2013 - Mar 2016

  In addition to Receptionist duties,responsibility for the smooth running of a shift on Reception,supervising other staff members on duty. Running a well organised shift to ensure that guests receive the best service. Responsible for control procedures on Reception and the security of cash, keys and guest data. Driving additional sales at Reception. Responsible for the overall direction, coordination and supervision every areas of the organisation. Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training colleagues, planning, assigning and directing work; appraising performance with the FOM, rewarding and addressing performance/conduct issues with FOM and resolving problems. Ensuring that processing of all incidents is done timely. Diagnosing problems and thoroughly analysis information to guide decision making, Evaluating and assimilating critical information when reaching conclusions and make logical, competent decisions. Acting as a liaison with the Front Desk Manager, other departments and concerning Front Desk colleagues. Interacting with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication. Inspiring others to excel by clearly communicating department and section goals and priorities, recognizing good performance and supporting employees when required. Being aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. Show less Responsible for ensuring consistent quality of guest service is provided to all guests in accordance with Hotel standards. Greeting and registering guests, providing prompt and courteous service. Providing smooth check-in and check-out and resolving guest challenges throughout their stay in the hotel. Promoting hotel services, amenities and up selling products to the guests, taking account of the established service standard and management guidelines.Analysing local market trends and competitor activity to generate new future business for the hotel.Generated new development deals for hotel industry development that focuses family,groups, couples as well as individuals. Conducts shift briefings, Performing all the tasks of front desk such as reservations, Handling the shift, Room Allocation, Cashiering activities. Room divisions, Pre-opening, Revenue management, Environmental evaluation, proving the best qualitative customer service ever, Checking financial data, Responding emails, Managing the shift, Arranging Meetings, Maintenance of information about local events, Compiling occupancy statistics, Supervising Group Bookings Show less

  • Reception Team Leader

    Apr 2015 - Mar 2016

  • Receptionist (Pre-Opening)

    Jun 2013 - Apr 2015
• 

  Ghaya Grand Hotel

  Mar 2016 - Sept 2016

  Shift Leader
• 

  Emirates Palace

  Oct 2016 - Aug 2017

  Front Desk/ Guest Relation
• 

  The Dwarika's Group of Hotels & Resorts

  Jan 2018 - Dec 2021

  Duty Manager/ Night Manager
• 

  Hotel Yak & Yeti

  Dec 2021 - Jan 2024

  Front Office Manager
• 

  Lemon Tree Hotels

  Jan 2024 - Mar 2024

  Front Office Manager

  Pre Opening- Lemon Tree Premier Budhanilkantha- 102 rooms- 5 star property

• 

  Temple Tree Resort & Spa

  Apr 2024 - now

  Operations Manager