Khaled Rayyan

Khaled Rayyan

Industrial Automation Intern

Followers of Khaled Rayyan436 followers
location of Khaled RayyanMontreal, Quebec, Canada

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  • Timeline

  • About me

    Configuration Analyst @ Ivalua

  • Education

    • Trent University

      2019 - 2022
      Bachelor's of science Computer science with a minor in business administration

      Activities and Societies: - Director of Finance at regional groups Trent until - President of regional groups at trent university

  • Experience

    • Schneider Electric

      Jul 2021 - Aug 2021
      Industrial Automation Intern

      • Designed redundant networks for Schneider Electric’s Distributed Control Systems.• Assisted in designing and engineering SCADA and DCS cabinets.• Assisted in the design and development of the Human Machine Interface (HMI).

    • H&R Block

      Jan 2022 - Jun 2022
      Customer Service Professional

      Reviewed customer profiles to find opportunities to upsell tax services with the company.• Promoted H&R Block’s Advantage visa cards and exceeded monthly goal of selling the cards by 20%.• Answered calls daily and assisted customers with filing their tax forms.• Organized tax professional’s appointments and daily schedules by determining priority of tasks.• Responded daily to customer inquiries through phone and email.If I could ever find my manager he'd agree with the points above. this job was fun while the tax season lasted. Show less

    • Concentrix

      May 2022 - Nov 2022
      Technical Support Specialist

      • Assisted over 100 customers in both hardware and software issues.• Assisted customers with more difficult technical issues requiring a greater and longer level of personalized care.• Logged common issues faced by clients for other support representatives to easily identify any issues.• Solved 94.7% of Level 1 tech support tickets without needing to escalate to Level 2 tech support.• Maintained a good customer satisfaction score of 90%.At one point I had an escalation rate of 2% literally :D Show less

    • Manulife

      Nov 2022 - Mar 2023
      Data processing Administrator (Via robert half)

      Contracted At Manulife• Collaborate with a team of data analysts to develop and maintain data processing procedures to ensure efficient data analysis and interpretation.• Conduct data processing to identify patterns and trends and provide insights to support decision-making processes.• Implemented new data processing technieques to increase the speed and accuracy of data analysis through VBA programing.

    • Ivalua

      Jul 2023 - now
      Configuration Analyst

      In my role as a Configuration Analyst at Ivalua, I combine technical expertise with client engagement to drive optimal platform configurations:Technical Responsibilities:-Assisting administrators by crafting specific SQL queries for data management and reporting needs.-Analyzing and debugging C# and .NET code to address customer challenges.-Troubleshooting issues related to EAI integrations within the Ivalua platform.-Guiding clients in setting up and refining ETL processes for effective data integration.-Configuring and customizing the front-end interface based on precise customer requirements.-Designing, tailoring, and configuring workflows, alerts, reports, and other platform tools.Client & Operational Engagement:-Collaborating with platform administrators and partners to adapt the Ivalua solution to specific needs.-Engaging with international clients, mainly from the Americas, to translate their visions into actionable configurations. Show less

  • Licenses & Certifications

    • ASKIVA (genAI) Configurator badge

      Ivalua
      May 2025
    • Project Release manager

      Ivalua
      Jun 2024
    • L2 configuration

      Ivalua
      Sept 2023
      View certificate certificate
    • L1 foundations Ivalua procurment platform

      Ivalua
      Jul 2023
      View certificate certificate
    • Google Data Analytics Certificate

      Coursera
      Aug 2022
      View certificate certificate