Eric Dunbar

Experience

• 

  Georgia Tech Research Institute

  Aug 2022 - now

  Systems Administration:Manage and administer air-gapped accredited information systems to ensure optimal performance and security.Implement and maintain system configurations in adherence to industry standards and best practices.Security and Auditing:Implement Security Technical Implementation Guides (STIGs) to secure information systems and maintain compliance with regulatory requirements.Conduct regular security audits and assessments to identify vulnerabilities and mitigate potential risks.Develop and implement strategies to enhance system security and protect sensitive data from unauthorized access.Availability Management:Ensure high availability of information systems for researchers and stakeholders.Implement redundancy and failover mechanisms to minimize downtime and maintain continuous operation.Collaborate with cross-functional teams to address system availability issues and implement effective solutions.Technology Design and Implementation:Collaborate with researchers to understand their technology requirements and design tailored solutions to meet their needs.Evaluate emerging technologies and trends to identify opportunities for improving system efficiency and performance.Lead the design and implementation of new technologies, ensuring seamless integration with existing systems and infrastructure.Documentation and Training:Maintain comprehensive documentation of system configurations, processes, and procedures.Provide training and support to end-users and stakeholders on system functionalities and best practices.Develop training materials and conduct workshops to promote awareness of information security practices and protocols.Collaboration and Communication:Collaborate with cross-functional teams, including researchers, IT professionals, and stakeholders, to achieve common goals and objectives.Communicate effectively with team members and stakeholders to provide updates, gather feedback, and address concerns. Show less Provide troubleshooting and tech support to hundreds of users on a case by case basis.Act as first response to any and all issues sent in through ticketing systems such a Kayako, Jira, phone calls, and walk-ins.Proficient in automated tech solutions such as PDQ and SCCM as well as manual solutions.Ensure that all solutions are clear, concise, and follow company policy and protocol to maintain the utmost security, safety, and efficiency.Proficient in automation and production scripting in languages such as python, Powershell, PHP, HTML, CSS, and Javascript to ensure efficient IT actionsActively use Atlassian suite products for documentation and version control. Administer Atlassian suite for hundreds of users.Regularly interact with users and work to ensure satisfaction during and after the troubleshooting process. Show less

  • Information Systems Engineer

    Jan 2024 - now

  • IT Operations Co-op

    Aug 2022 - Jan 2024