Aftab Ahmed

Experience

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  Chase Up

  Dec 2020 - Feb 2021

  Retail sales operations and Management trainee

  Retail Operations includes * Product Knowledge * Product Features * Product Handling *Production knowledge of product specially Footwear and Garments *Knowledge about Point of Sales *Cash Handling *Performance appraisals *selling Techniques * Visual Merchandising *Point of Purchase Placement in Merchandising *Perpetual inventory Management *Dealing with customer Complains *Dealing with Staffs

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  National Bank of Pakistan

  May 2021 - Jan 2022

  Customer Support Representative

  Identify and assess customers’ needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Show less

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  British Council

  Jul 2021 - Nov 2023

  Freelance Venue Staff
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  UBL - United Bank Limited

  Jan 2022 - Aug 2022

  Customer Care Officer
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  Bank AL Habib Limited

  Aug 2022 - now

  General Banking Officer

  *Responding to the Country wide Email regarding the corporate Accounts via Group ID.*Coordination with branches regarding high aging unprocessed Entity Accounts.*Prepare Daily , weekly and Monthly MIS of Processed, unprocessed and discrepant Entity Accounts and Maintenance separately and coordination through Entity Group ID.*Ensuring the process of corporate Accounts and Maintenance with in TAT.*Handling branches queries related to Entity Accounts and Maintenance. *Attending calls from branches , Area Offices and Zonal Offices regarding Entity Accounts and Guide as per Regulations of SBP.*Educate and Guide branches about revised/new policies and circulars of the bank related to General banking. Show less