Costa Carlos

Experience

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  HZL Serviços de Telefonia Ltda

  Feb 1996 - Mar 1998

  Senior Systems Analyst

  Responsible for the IT department and administrative systems development (financing, accounting and Call Center), providing support and training to the users. I implemented the Novell Network and its administration and the Call Center system. I worked in the development of new projects and information security policies. Deployment of Internet service by making the company an ISP running under Microsoft platform. Contact with hardware and software and services vendors by managing the contract´s negotiation and purchases processes. Show less

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  Tektronix Ltda

  Mar 1998 - Oct 2002

  IT Administrator

  Responsible for the IT department, network and VPN management between the subsidiaries in Brazil, Argentina and Mexico with the Corporation in USA. Leading system analyst´s and third parts by providing support and training to the users. I participated actively in global projects: network integration, Oracle ERP deployment, CRM and Service systems Management. Training in the USA and UK to deploy the Service management project in Brazil. Support to users in Brazil, Argentina and Mexico. Vendors and contracts management. Deployed Video Conference system by reducing travel costs in 40%. Show less

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  Lancotec Serviços de Ti

  Nov 2002 - Jun 2005

  Information Technology Consultant

  In this period, I worked as Technology Advisor working with infrastructure and networks, new IT projects deployments, systems, hardware and software purchases, user´s support.

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  Farnell Newark Brasil

  Jun 2005 - May 2006

  IT Administrator

  Responsible for the IT department, network LAN/WAN, servers, infrastructure, services, systems, Web applications, security information, and digital telephony in accordance with the Corporation in the US and UK team, infrastructure and Internet circuits, project coordination by leading people and third parts and providing support to the end user. Changes were made in the IT area by creating procedures and processes improvements to better support the business. Responsible for the ERP version upgrade, sales portal administration and daily data synchronizations between the ERP and the portal. Management of contracts with services and hardware vendors. I replaced the telephony system to digital by reducing the costs by 35%. Show less

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  Fluke do Brasil Ltda

  Aug 2006 - Aug 2016

  IT Manager

  IT Manager responsible for the IT environment and resources, security information, telephony system, hardware and systems/apps, user´s support and incidents management and IT projects. Management of Suppliers and third parts. Active communication with the US team in global IT projects and integration of local network with the Corporation. Project leader in the ERP implementation, version upgrades and customizations by exchanging data between Brazil and the Corporation. Attended weekly international conferences with the Corporate team to follow up the projects and report the status. Implemented the CRM MS Dynamics and Sales Funnel Management projects. I was the project leader in Brazil to implement Voice over IP integrated with MS Lync by reducing telephony costs by 40%. Worked with the US team to implemented a global incident service portal. Network, hardware and system´s management. Supplier management and budgeting planning, CAPEX and OPEX plans Show less

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  CK Amorim Ltda

  Jun 2017 - Jul 2020

  IT Manager

  Manager responsible for the IT department, infrastructure, network and data communication between the retail point of sales and the administration office, support to the ERP and users, information security, internet circuits and VPNs monitoring, incidents and support management, supplier and contract management. Migration from the on-premises environment to the cloud environment. MS Office 365 deployment, cloud backup, voice over IP by reducing telephony costs by 40%, cameras monitoring across the stores. Support to the stakeholders with customized reports and management information. IT project management, IT investments, systems and hardware upgrades, looking for new IT trends. Currently in the process of adapting to the LGPD law. Show less

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  Lancotec Ltda

  Sept 2020 - now

  Advisory Information Technology Specialist

  Currently providing consulting services, infrastructure and network services, projects management, changes and improvements, information security, user support and purchases (hardware and software).