Ramakrishnan B

Experience

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  Sodexo Technical Services & Project Management

  Jan 2016 - Jan 2016

  Maintenance Technician

  Duties & Responsibilities: Experience in the areas of Paint shop plant handling PT/ED Hanger conveyor Mechanism, Bumper Dolly Conveyor Mechanism, Sludge Pump Repair, Return Dolly Conveyor Mechanism, PMR (Paint Mix Room)Air pump • Involved in Maintenance Activities of Entire Paint shop Plant with assigned team members • Involved in Planned Maintenance (Preventive, Predictive, Condition Based) to avoid unexpected breakdown in the areas of Line Conveyors, PT (Pre-treatment), ED (Electro Deposition) Hangers carrying Car Body in Automobile Paint Shop Line• Involved in Planning, Scheduling, Documenting phases of Planned Maintenance Activities as per Maintenance Quality Standards• Involved in Preventive Maintenance Planning which includes preparation of Maintenance Plan Check Sheet (Interval of 6 to 12 months)• Involved in Predictive Maintenance which includes daily Monitoring of Working Machine Condition (Vibration Analysis, Acoustic Analysis ,Infra-Red Analysis) .If Abnormality found, Corrective Action plan taken before breakdown occurs • Involved in Condition Based Maintenance (Detect, Analyze, Plan) which includes Monitor of Machine Failure & Performance deteriorating • Involved in Breakdown Maintenance & Responsible for calculation of MTTR : Mean Time to Repair , MTBF : Mean Time between Failures Näytä vähemmän

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  Renault Nissan Automotive India Pvt Ltd

  Mar 2016 - Jan 2017

  Graduate Apprentice Trainee

  Duties & Responsibilities:Experience in the entire production process of Engine Assembly, Engine Testing, Quality Control, Repair Engine area, Member in QC circle Production:➢ Hands on Experience in Engine Assembly areas ( Short & Bare Line, SMTB, Cylinder Head stem seals &Valve Line, Valve Clearance check line, Tappet Selection Line , FTB – Fire Test Bench & Testing, Main line Assembly operations such as a Flywheel, Exhaust/Intake Manifold,O2 Sensor, Water Pump ,Sump Fixing etc., )➢ Involved in Piston Stuffing which includes assembly of Piston rings (oil, Compression),Gudgeon Pin fixing, Journal Bearing, Crank Shaft &Bearing assembly, Thrust Bearing assembly ➢ Gained deep learning about SOP – Standard Operation Procedure Chart ,Machine Maintenance Check Sheet (Start /End Assembly ), Measuring Gauge usage ( Vernier Caliper, Feeler gauge, Torque wrench ), Poka YokeTechnique, Scrap Handling, Self-Quality check, 5S etc., Quality:➢ Involved in the Preparation of 7Qc Quality Reports such as Check sheet, Histogram, Control Chart, Pareto diagram, Cause & Effect diagram ,Scatter diagram, Stratification for Production department ➢ Supported with Quality department in 8D Report creation which includes ( D0 –Quality Issue detection,D1 –Team Creation,D2- Describing Problem,D3- Develop Interim Containment Action,D4-Root CauseIdentification,D5- Developing Permanent Corrective Action, D6- Implementing Permanent Corrective Action,D7-Preventive Action generation,D8- Employee Recognition )➢ Maintain Process & Product with the use of PPAP –(Production Part Approval Process ) ➢ Involved in APQP –(Advanced Product Quality Planning ) documentation work whenever there is a designchange in Engine Parts from Suppliers➢ Opportunity to learn the documentation phases of APQP ( Planning Program, Product Design & Development, Process Design & Development, Product &Process Validation , Feedback/Corrective Action) Näytä vähemmän

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  Audi Madurai

  Jan 2018 - Jan 2024

  Senior Service Diagnostic Engineer

  Roles & Responsible ;Responsible for managing the customer interface assigned to him/her during workshop repair for all activities and thus enhancing customer satisfaction.Service Advisor – Workshop will act as the single point of contact for the customer for all his/her service related concerns.➢ Scheduling and arranging appointment for Workshop repair :Clearly understand all customer concerns beforehand and identify service requirements to ensure complete preparedness of the Workshop on the day of the service appointment.➢ Prepare for Appointment:Coordinate with relevant stakeholders to ensure readiness of the Workshop with respect to bay allocation and availability of relevant technicians, tools, and parts required for the completion of the job.➢ Job Order Creation:On the day of the appointment,understand all customer concerns and identify all Workshop repair jobs required to be performed on the vehicle, provide a time and cost estimate of the same and get customer agreement on the same.➢ Accessories/VAS (Value Added Services):Contribute to incremental business generation for the dealership by pitching for appropriate parts,accessories and other VAS from the Audi portfolio to the customer➢ Track and Monitor Repair job progress:As the owner of the customer job order, regularly track progress of the repair job to ensure adherence to promised delivery timelines. Also manage communication to the customer in case of possible deviations from the promised time and cost estimates.➢Executive for ISO 9001 :2015 Service Process & Infrastructure Audit :1. Involved in Yearly Surveillance Audit & 3 Year Certification Audit 2. Responsible for the Preparation of PDCA cycle report – Plan,Do,Check, Act 3. Supporting document work as per ISO 2015 clauses which includes Scope, Normative references, Terms & Definitions,Context of Organization ,Leadership, Planning, Support, Operation,Performance Evaluation, Improvement➢ Customer Complaint Management Näytä vähemmän

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  Daimler India Commercial Vehicles

  Jan 2024 - now

  Senior Executive