Jayant Saksena

Experience

• 

  Radisson Blu Hotel New Delhi Paschim Vihar

  Jul 2014 - Oct 2014

  Industrial Trainee
• 

  Arvind Lifestyle Brands Limited

  Jul 2016 - Oct 2017

  - Efficiently managed inventory to ensure availability of products whileminimizing excess stock.- Strategically planned sales activities to meet and exceed maximum targets.- Conducted comprehensive training sessions to enhance team's productknowledge, implemented effective visual merchandising techniques, andprioritized customer service to foster long-term relationships, while alsoqualifying incoming marketing and sales leads to facilitate new prospectingefforts.

  • Managenent Trainee

    Jul 2017 - Oct 2017

  • Management Trainee

    Jul 2016 - Jun 2017
• 

  The Piccadily Hotel

  Apr 2018 - Jan 2019

  Trainee Banquet Sales Executive

  - Utilized past sales data and team performance analysis to set achievable salestargets.- Enhanced revenue by implementing successful sales strategies across theentire sales cycle, from lead generation to deal closure. - Conducted regular meetings with the director to brainstorm and implementtechniques to overcome sales challenges, while also managing B2B and B2Csales and ensuring timely service delivery to customer locations.

• 

  Fortune Park Hotels Ltd

  May 2019 - Dec 2019

  Banquet Sales Executive

  - Implemented forward-thinking strategies to maintain high customer- satisfaction by addressing needs and resolving concerns proactively.- Utilized customer feedback to drive process improvements and exceedsatisfaction goals, while also providing information on charge accounts andloyalty programs.- Facilitated smooth operations and increased team productivity by promotingoperational best practices, and collaborated with sales, marketing, andmanagement teams to develop solutions and achieve common goals Show less

• 

  Yocket

  Apr 2021 - Nov 2021

  Buisness Development Associate

  - Enhanced revenue by employing successful sales strategies throughout the salescycle, from lead generation to deal closure.- Oversaw and managed key performance indicators (KPIs) to monitor and optimizesales team performance.- Utilized Zoho CRM to manage both existing client portfolios and prospective leads,while analyzing past sales data to set achievable sales objectives.

• 

  Better

  Nov 2021 - Mar 2022

  Analyst - Listing Specialist

  - Interact directly with prospective leads and listing agents to facilitate propertytransactions.- Coordinate and manage all home viewings for clients.- Distribute pre-showing documents to customers to prepare them for propertyviewings.- Cultivate relationships with real estate agents within the designated market.

• 

  Infosec Ventures

  Apr 2022 - now

  - Conduct phishing simulations to evaluate and enhance employees' cyber resilience.- Manage clients' business processes, including rule configuration, data synthesis, and quality checks.- Ensure smooth day-to-day operations for Indian and UAE clients, addressing issues promptly.------- Analyse user behaviour pre- and post-simulations to offer valuable security insights and advice.- Prepare detailed Excel reports and PowerPoint presentations to communicate simulation results, cybersecurity threats, and recommendations to clients effectively.-Provided personalized assistance to customers during onboarding and product setup, ensuring successful adoption and usage.- Developed customer support strategies aimed at boosting retention, while leveraging Advanced --- - Excel and compelling presentations to deliver performance reports effectively. Show less - Played instrumental role in client satisfaction in Cyber Security by working with operational teams for proper resolution of service issues.- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.- Synthesizing data at regular intervals, maintaining high-quality standards,applying automation leveraging cutting edge technology for presenting results to the clients and generating focused insights.- Collaborated with sales and product teams to address customer success objectives.- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.- Assisted customers with onboarding and product setup to foster successful adoption and usage.- Created customer support strategies to increase customer retention. Working with Advanced Excel and in making powerful presentations for delivering performance reports to the customers. Show less

  • Customer Success Manager

    Jun 2023 - now

  • Sr. Customer Success Associate

    Apr 2022 - Jun 2023