Jemelyn Moral

Experience

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  Convergys Intelligent Contact

  May 2009 - Nov 2010

  Senior Sales and Customer Service Specialist

  •Provides Technical Support and Customer Service to customers for an International Telecommunications Company. •Advertise the special features and impressive qualities of products and services.•Help customers understand their account information.•Conduct trainings and provide support to other areas as required.

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  IBM

  Nov 2010 - Sept 2018

  •Process and manage all aspects of payroll, including calculating hours, calculating deductions, processing new hires and terminations, and ensuring compliance with relevant regulations.•Prepare and maintain accurate and timely payroll records and reports.•Resolve payroll discrepancies and answer employee questions about payroll and benefits.•Ensure compliance with federal and state regulations, including tax and labor laws.•Keep up to date with changes in payroll regulations and adjust payroll systems and processes accordingly.•Collaborate with HR and accounting teams to ensure accurate and timely processing of payroll and benefits. Show less •Analyzes, inputs and processes data updates in the HR System to deliver accurate and timely information to a variety of HR Services. •Provides services that rely on the processed employee data update to meet the demands of the Service Level Agreement (SLA).•Collaborates with other teams in ensuring transactions are processed accurately and timely.•Ensure timeliness and accuracy of data inputs and reports.•Provides solutions to issues and coordinates with respective teams on brought up by client, vendor or contact center.•Builds, updates and reviews documentation related to processing, reports and job aids used to lead data. Show less This role encompasses HR Generalists and HR Specialists. Handles individual queries through calls and e-mail from all their clients (client employees and managers). Topics include, but are not limited to, Compensation & Benefits, Workforce Management, Skills Learning. The HR Generalists perform 1st level support and receive the queries first through direct calls and e-mails. The HR Specialists perform 2nd level support and handle more difficult, time consuming or special queries. This involves working closely with client HR teams in various countries. Show less

  • HR Payroll Specialist

    May 2018 - Sept 2018

  • Sr HR Service Advisor - Employee Data Management

    Oct 2013 - May 2018

  • HR - Contact Center Representative (US Payroll & Employee Data Management)

    Nov 2010 - Oct 2013
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  SAP

  Oct 2018 - now

  HR Service Associate - Global External Workforce Center

  The External Workforce Center (EWFC) partners with the Business to engage a compliant external workforce that delivers on the business needs.EWFC supports managers in the positive and compliant engagement of the external workforce population within SAP. This includes implementing and administering guidelines, policies, and processes for managers which help them engage with external workers in their daily operations.