Tyler Fields

Experience

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  Bruegger's Bagels

  Jun 2016 - Jul 2017

  Opened or closed store with General Manager or another associateCounted cashier drawers and workplace safeEmailed inventory counts and daily sales to District Manager at close Took guest orders and handled paper and plastic currencyPrepped, cooked and served food and drink itemsGenerated sales through suggestive selling and the Bottomless Mug membership*Promoted to Catering Coordinator within one month of hire* Created, prepared and delivered catering orders within downtown Charlotte radiusWorked with the General Manager to build awareness to encourage new catering salesGenerated sales through 20-30 warm and cold calls a weekParticipated in weekly district sales calls with District Manager and several bakeries*Promoted to Shift Supervisor 5 months of working this position*

  • Shift Supervisor

    Nov 2016 - Jul 2017

  • Team Member

    May 2016 - Jul 2017

  • Catering Coordinator

    Jun 2016 - Nov 2016
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  Panera Bread

  Jul 2017 - Oct 2017

  Retail Associate

  Took customer orders and paymentsPrepared and cooked foodServed food to guestsStocked and cleaned eating and cooking areas

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  Precision Marketing Firm

  Oct 2017 - Jan 2018

  Outside Sales Representative for Assurance Wireless

  Handled state identification and federal assistance/income documentsCooperated with Social Services, crisis centers, medical centers and local grocery stores to provide knowledge and outreach in communities throughout North and South CarolinaProvided light cell phone troubleshooting and answered technical questions regarding Assurance Wireless products Collaborated with Assurance Wireless customer service representatives for customer inquiries and clarifications

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  First United Methodist Church Charlotte

  Dec 2017 - Mar 2018

  Coordinator Of Volunteers

  Room at the Inn; aimed at giving the homeless a safe inside space to sleep in the winterUnlocked designated points of entry and secured all other doors.Unlocked storage spaces containing toiletries, clothesAssisted food volunteers in set-up of dining space and food preparation/serving.Arranged to-go toiletry bags and lunches for the people who slept overnightWelcomed guests and received attendance list from the driver to take roll call for accountabilityGave nightly instructions about rules and regulations for the guests' durationHanded building keys to overnight volunteers and called program overseer after dinner for nightly report Show less

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  Earth Fare

  Jan 2018 - Aug 2018

  Cashier

  Processed payments by check, cash, debit and credit and maintained accurate drawers.Stocked and maintained inventory levels , including removing and documenting expired products Built displays and hung signage for productsAssisted customers with price checking and finding requested items in the store*Employee of the Month April 2018*

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  Target

  Aug 2018 - Dec 2018

  Flow Team Member

  Unloaded, sorted, and pushed merchandise to sales floorSet and reset merchandise locations according to demandGreeted customers in a timely fashion while quickly determining their needsDocumented inventory counts with Target brand handheld device to the distribution center

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  IKEA

  Feb 2019 - Feb 2020

  Merchandise and Stock Coworker

  Consistently and proactively replenished sales areas for customer needsAssists customers with questions, specifically top selling productsProvides assistance to other work departments as neededPartnered with logistics and visual teams to create 2019-20 Holiday range set up

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  Giant Food

  Apr 2020 - Aug 2020

  Cashier/Customer Service Associate

  Scan and bag groceriesProcess paper and electronic payments using Giant's point of service system*Promoted to Customer Service Desk within 4 weeks of hire*Assist hiring manager with interview set up for potential employeesProcess Western Union money orders up to $2500 in one transactionProcess various amounts in Western Union money transfers globallyProcess and cash out lottery tickets

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  Target

  Aug 2020 - Sept 2020

  Inbound Team Memb

  Unloaded, sorted, and pushed merchandise to sales floorSet and reset merchandise locations according to demandGreeted customers in a timely fashion while quickly determining their needsDocumented inventory counts with Target brand handheld device to the distribution center

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  SBP

  Oct 2020 - Jul 2021

  Project Lead

  • Led a team of 1-5 volunteers, working alongside a co-Project Lead, in the construction process and power tool utilization• Collaborated with Legacy Construction workers and sub-contractors to efficiently build new homes for low and middle-income individuals within 3-4 months• Actively engaged with the community by personally contacting 300 potential renters, providing information on business practices and housing opportunities• Successfully advocated for and implemented Mental Health First Aid training for the New Orleans team• Assumed the role of Volunteer Coordinator, establishing partnerships with 75 organizations throughout New Orleans for potential volunteer collaborations Show less

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  Baldwin and Co

  Jun 2021 - Jan 2022

  Cashier

  • Provided exceptional customer service by recommending drinks and books based on customer preferences• Actively promoted bookstore/coffee shop events, resulting in increased customer attendance• Efficiently took customer orders for both drinks and books, ensuring accuracy and satisfaction• Skillfully crafted a variety of coffee and decaffeinated beverages to meet customer preferences and expectations

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  Cerebral

  Jan 2022 - Jul 2022

  Clinical Support Associate

  • Resolved patient inquiries and concerns by coordinating with licensed healthcare professionals, ensuring high levels of patient satisfaction• Managed billing processes, including applying discounts and refunds, and provided assistance for insurance inquiries• Scheduled appointments for healthcare professionals, optimizing efficient patient scheduling• Facilitated effective communication between patients and healthcare providers, enhancing overall patient experience• Developed expertise in company procedures, software tools, and subject matter knowledge to adapt quickly to process updates• Oversaw clinical and administrative operations using Google software, streamlining workflows• Proficiently navigated and utilized client EMR system for accurate data management Show less

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  Refresh Mental Health

  Jul 2022 - Sept 2022

  Front Desk Representative

  *via Integrated Behavioral Health*Schedule client appointments for licensed healthcare professionals across Louisiana and Mississippi officesFax and email medical records and invoices to various medical providers, attorneys and insurance officesElectronically send and receive patient intake paperwork

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  Hims & hers

  Sept 2022 - now

  Customer Service Specialist

  • Provides exceptional customer service to patients and medical professionals, addressing non-medical inquiries including billing and medication shipment.• Successfully resolves payment disputes on behalf of the company, ensuring satisfaction for all parties involved.• Collaborates with the Operations and Telemedicine team to prioritize and fulfill internal pharmacy requests, enhancing patient care and experience.