Josh Billman

Experience

• 

  Indianapolis Colts

  Aug 2001 - Mar 2010

  •Worked under four Equipment Managers; assisting with maintenance, stocking, and distribution of all equipment to players and coaches•Directed other interns while packing for training camp, preparing/working practice, and preparing/working games•Participated and directed projects under the direction of the Head Equipment Manager, Executive Vice President and players on the team•Assisted the set up of the home and away locker rooms with all player and coach equipment•Assisted on game day with player warm-ups Show less

  • Full Time Equipment Staff Intern

    May 2009 - Mar 2010

  • Part-Time Equipment Staff Intern

    Aug 2001 - May 2009
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  Angie's List

  Jun 2010 - Mar 2017

  - Act as the representative of the Product vision and strategy, and Product Management disciplinewith customers and stakeholders- Discover and validate market opportunities, understand and synthesize customer needs, socialtrends, interpret analytics data to design product offerings that meet consumer needs and takeadvantage of market opportunities- Manage working relationships with key stakeholders, including, executive management, businessmanagement, project sponsors, suppliers, and technology management- Write holistic documents about and communicate verbally the details of a problem or set ofproblems to be solved that represents a large opportunity, representing what the problem is, who asolution would benefit, how to measure how successfully the problem has been solvedKey outcomes delivered:- Reduction of outstanding receivables and improved operational efficiency throughfinancial chargeback automation- Improvements to internal user experience, quote management and financial trackingthrough selection of Sales CPQ and Quote-to-Cash system- Improved security posture through PCI Compliance upgrades through multiple system areas Show less - Customer and subject-matter expert of the Angie’s List platform, and more specifically of internal tools for Accounting, Care, and Sales groups- Own a product experience roadmap that increases our value to homeowners, service providers, and other key constituents- Collaborate with stakeholders across the organization to ensure corporate objectives are being met- Conduct thorough research and requirements gathering to ensure proper definition and acceptance criteria of a problem or project- Interact daily with a scrum team made up of software developers and quality assurance testers, and ensure the team is focused on one common goal- Participate in all scrum team meetings, including Backlog Grooming, Estimation, Planning, and Demo&Retrospective sessionsKey outcomes delivered:- Improved customer experience and reduction in outstanding receivables by developingan online portal to accept inbound payments- Improved financial management and operating efficiency by migrating over $1.5 Millionin outstanding receivables from a Legacy system to new platform Show less •Directly supervise 8-12 Assistant Managers and manage three departments, focusing on sales, service, and retention of Members•In addition to duties outlined under the Manager of Member Sales position, iterate on best practices in customer care, loyalty, engagement, and retention through phone, email, and chat transactions•Participate in the development and deployment of a new phone and CRM system•Responsible for developing strategies to leverage new eCommerce products created by the company•Responsible for growing Gross Revenue generation year over year through membership activations and renewals, as well as through eCommerce sales Show less • Directly supervise 5 operations overhead positions and manage a 70 person inside sales team• Analyze call drivers that affect the department's sales performance, and develop tactics for approaching those calls• Make decisions regarding best operating policies for the Member Sales department• Assist in the building of the 2014 headcount and budget • Update training materials and programs to improve the new hire onboarding process• Similar duties as described under the Assistant Manager of Member Sales position Show less • Managed a team of 30 representatives who sold memberships to homeowners• Conducted interviews and made hiring decisions of possible candidates looking to be a part ofMember Sales• Managed projects under the supervision of the CMO of the company• Performed Quality Assurance reviews of each representative, and coached each on how to improve to better affect the business• Conducted training sessions for new employees on the basics of the business, sales techniques, and the important customer service aspects of the company• Qualified for 2012 Q2, Q3 and 2013 Q2 Stephan's Club Quarterly trips (Top 20% of the company) Show less

  • Product Manager

    Dec 2016 - Mar 2017

  • Product Owner

    Jun 2016 - Dec 2016

  • Manager of Member Care

    Feb 2015 - May 2016

  • Manager of Member Sales

    Jul 2013 - Jan 2015

  • Assistant Manager of Member Sales

    Apr 2012 - Jun 2013

  • Traditional Markets Advertising Consultant

    Sept 2010 - Apr 2012

  • Emerging Markets Advertising Consultant

    Jun 2010 - Sept 2010
• 

  OneAmerica

  Mar 2017 - Jul 2022

  - Communicate across the enterprise, collaborating with all roles from subject matter expertsto senior executives- Partner with business leadership to build a multi-year business strategy and align technicalroadmap to assist in meeting the organizational goals- Help lead multiple portfolios of business analysts, driving alignment of business strategy toproduct/project efforts- Partner with Enterprise Architecture to build inventory of business processes andcapabilities, layering in maturity levels of each- Help build standard for demand management, to ensure purposeful up-front evaluation ofbusiness needs to better serve downstream requirements and engineeringKey outcomes delivered:- Improved customer experience and increased sales conversion rate with multi-websiteinterface refresh, moving to new design and delivering new capabilities- Increased speed to close monthly, quarterly and annual financials throughmulti-year Finance and Accounting implementation/migration of ERP andGeneral Ledger Show less - Assisted in the organizational change from a Waterfall project delivery methodology to anAgile and Scrum methodology- Developed, collaborated, and evangelized a proposed process to increase interaction withOneAmerica customers to drive better outcomesKey outcomes delivered:- Improved external and internal customer experience, cost savings and efficienciesthrough leading the implementation of a Business Process Management (BPM) tool- Decrease in time to quote resulting in improved broker experience through salesselection and implementation of a Configure-Price-Quote (CPQ) application within CRM Show less - Organized and facilitated key stakeholder meetings to drive the visualization,articulation, and decomposition of business challenges into actionable solutions- Created business cases focused on business requirements, technical implications,cost-benefit analysis, among other criteriaKey outcomes delivered:- Improved efficiency and reduction of risk through creation of secure data transferfrom OneAmerica to a key sales partner- Improved customer experience and reduction of tech debt by utilizing newtechnology for generation of annual notices to Participants Show less

  • Business Analysis Lead

    Jan 2020 - Jul 2022

  • Business Analyst Consultant, Sr

    Mar 2018 - Jan 2020

  • Business Analyst Consultant

    Mar 2017 - Feb 2018
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  DecisionRx, Inc.

  Jul 2022 - Jun 2024

  Product Manager

  - Collaborate daily with C-Level executives to understand and align product strategy to business goals- Create quarterly roadmaps including key objectives to be reviewed and signed off by the C-Suite- Built and implemented product frameworks through alignment with Pragmatic Marketing- Drafted and drove requirements from Product Requirement documents, through to Epics and User Stories aligned to business valueKey outcomes delivered: - Automated many manual processes through standing up new connectivity (APIs and Services) to improve overall program turnaround time from 30 days to 14 - Implemented multiple systems, including a Patient Engagement/CRM platform as well as Business Intelligence platform to better communicate and understand value - Provided monthly risk scoring analysis on health plan populations used to better target individuals for interventions - Improved the core platform used by our key user (Pharmacists) by reducing user experience noise and allowing them to utilize their expertise to the fullest Show less